Yes, it’s a small matter but it appears to be a defect in the manufacturing. If you have field tested the product and have a replacement that has a better fit I would send it. A bad review is not worth the chump change it will cost you in the end.

Edited by: The Professor on Jan 9, 2018 7:08 AM

Honestly it’s totally up to you. 1) you can refund 2) you can send a replacement 3) you can try (and I don’t advise this) to explain that’s how they are made. 4) you can do nothing

1 & 2 are your best options, 3 & 4 will most likely get you an A to Z claim at some point. So it’s up to you, stay in contact with the buyer, decide quickly what you are going to do, then do it quickly. Good Luck

You may see this as trivial but some buyers will not. In fact, regarding power cords there are strict Underwriters Laboratories (UL) certification requirements. If this product is UL tested and certified, they would revoke their certifications if there are chronic issues with connectors like this having metal that is carrying current exposed. This is a fire and safety risk especially households with pets and small children.

You may want to work with your manufacturer (if your branding it) to ensure quality control on these parts as it appears the only reason they are snug is simply poor plastic molding cleanup in the manufacturing process.

With respect to what to do with this buyer, it would be prudent to do as they wish (i.e. return or replacement of part). Provide the option to the buyer and adhere to their wishes.

I will send the customer a new part. As I figured not worth the time or risk a bad review

As some have stated, this is a safety issue. If I took a small piece of metal and placed it between the two connections, i’d get the full brunt of whatever current that’s carrying directly to my fingers.

May seem improbable, but I have a metal shipping station with thin stuts - that could fit between the gap - helping to sure it up. I run cords like that to the tablet above it that display multichannel orders. If I hooked that up and it zapped an employee, that’s a lawsuit. I’d probably return it myself.

A saying a repeat to myself often … “Don’t step over quarters chasing nickels!”

This person is a complainer, tell him to keep the part and give him a refund

Politely explain the problem and move on…

Looks like it could be a headphone cable, and at the most, maybe something carrying 12v DC. Any more details on what it is for?

To all those expressing safety concerns…

It is 12v DC is the negative conductor. There is no way for anyone to contact both conductors as the positive is housed in the center.

One would need to insert a pin in the center and then touch the outside (negative conductor) to risk getting a shock of any kind.

See the attached image for what the connector looks like. The male is the output.