I just spoke with Amazon seller support and they informed me that Amazon made a recent update and will no longer allow sellers to initiate pro-active messages to buyers. Buyers will have to reach-out to sellers before any contact can be initiated. They said they are creating a new “Request for a Review” feature that will be on the order details page see the link to the help page explaining this here.
What are your thoughts on not being able to proactively send buyer/seller messages any more?
This means no more (unless buyer contacts you first):
- sending ebooks or helpful information
- sending requests for seller feedback or product reviews
What are the software companies like FeedbackFive and Feedback Genius going to do?
This is a huge source of revenue for them.