@Seller_SBIjJooGeXSQ6 @Seller_RsATYbG9XP0HP @Seller_guPeMXBrBxqyU

My seller account was deactivated in July 2024, and I was asked to show that we have permission to use the Alice in Wonderalnd name in one particular ASIN. We design and manufacture our own brand of products using public domain images and stories. We dont present our products as being related or from the trademark owner.

Despite submitting numerous appeals to show that we didn’t violate any amazon policy and only used the name as a descriptive as per Amazon’s trademark policy, we were unable to get our account reactivated. Even the legal advice that we sought confirmed that we didn’t not violate any policy, account health was unable to help us at all. I even flagged this issue with the mods here and they couldn’t help

I finally gave up trying to appeal the deactivation by November 2024.

Surprisingly, after 9 months of account suspension, we get an email yesterday to say our account is now back up and running. Im sure this is due to some internal audit in Amazon account health, as too many appeals were getting auto rejected or not looked at by a qualified team

Sadly while my account was deactivated, thousands of units in FBA were categorized as unfulfillable and sent back to our return address. The units were perfectly fine to sell.

Here is the post that details why my account was shut:

ORIGINAL POST

Why is it that ! charge $3.99 for shipping for a book, but returns cost $6.29?

I suppose I could experiment - but what you do you guys think about business pricing - is it a good idea or just a loss of money? Has anyone tested?

Dear Amazon Moderators,

I am reaching out to seek assistance with a critical issue concerning my brand (Case ID: 17444053661). As the original Brand Registry administrator, I can no longer access the Brand Registry portal due to the closure of my associated Amazon account.

Despite being the legal brand owner, registered with the Canadian Intellectual Property Office (CIPO), I have attempted to resolve this issue through Seller Support since March 20th, and to this day, it has still not been addressed or resolved. I have received only generic responses that do not address my specific situation.

I need help to regain administrative control of my brand, as the lack of access is severely impacting my ability to manage key brand features like Vine and A+ Content.

If any moderators or knowledgeable community members could assist me with a manual review of my case or provide guidance on how to proceed, I would greatly appreciate it.

Thank you for your attention!

Best Regards,

J