Temporary return window extension


#447

Can anyone give me some insight on how to provide pre-paid labels to customers for FBM orders?


#448

I am in Houston while the inventory is in Vail, CO. Should I return to Vail I am subject to a 14 day quarantine. Vail’s ski season was abruptly closed when it was discovered that a large party in Vail went to northern Italy for skiing and returned in time to attend the Burton snowboarding competition only to infect over 200 Mexican nationals as was discovered when they got home. My buyers understand the situation however I suggest that the Amazon published delivery times be expanded or warnings need to be in effect. I shipped a package to Vail from Houston on Monday via UPS with the intent of delivery in 2 days. The clerk said that 2 day delivery was not guaranteed due to current conditions. I asked if I paid more could they guarantee the delivery only to be told that no delivery times to Vail were guaranteed. Lastly, in Vail residential parcel delivery with few exceptions is ultimately handled by USPS. Due to sickness and quarantines activities of all sorts have been disrupted. Our only national drug store Walgreens was closed because there is not enough pharmacists and retail personnel available. Delivery services have been similarly affected. Amazon and its customers need to understand that the infrastructure supporting small town delivery is fragile and expectations need to be tailored to what is possible.


#449

Amazon knows exactly what they are doing. Trying to make Amazon more money. The people giving Amazon so much success “sellers” continue to be the working functions of Amazon. Classic business model that we’re all forced to be a part of if we want to work on this platform.

Nothing will ever change. Amazon does exactly what they want, when they want, and we’re trained to praise them for any small thing they do that may benefit sellers, anything.

Same story just a different day.


#450

Sounds like a class action lawsuit to me. We as sellers are risking our lives and getting the short end of the stick by footing the bill. Not only are we risking our lives to get this stuff out now but again when having to accept 3 month old returns. Amazon days are limited!


#451

I disagree what is amazon thinking.This will affect us not in a good way.


#452

So While people are at home we can basically give them our items and amazon still get their fees. Because an item used for 2-3 months when returned mostly likely will not be able to be resold. I guess this is how amazon help their customers at home by giving them free products to occupy their time for 3 months. How does this help the sellers especially when most of us cannot send anything in to FBA so we are loosing money there and now you screw us on the returns. This should not happen at all they need no extended return especially when usps offer free pickup.
Why not have amazon carriers do free pickup for the returns instead putting more burden on the sellers?


#453

we sell exercise equipment so you are telling me that when the gyms open back up everybody can send all of their weights back for a refund !!!
this is going to cost us a fortune.personally this is a dumb idea


#454

It is not renting because you actually make money from rent.


#455

I agree that this could be dangerous. Items coming back with a potential for virus contamination will have to be quarantined themselves separate from the warehouse? And the “no longer needed” I am sure we will all see often. uuuugh.


#456

I know I am repeating myself, but there is no evidence that this change is being automatically applied to 3rd party sellers. For those brave enough to order from 3rd parties here on Amazon, you should be able to look at one of your recent orders and prove this to yourself.

There is a new option on your return settings (Settings at upper right hand corner, then return settings) for extended return settings. This appears to be completely voluntary.

I agree that the announcement was worded poorly, and expected clarification from a mod by now.


#457

Why allow returns at all? How about no returns until April 30th. People are at home getting items delivered with no risk. Once things pick up, we’ll see mass returns and buyer remorse with incorrect return reasons

What about customers in NY, NJ, FL? I don’t want them to send something back to me in California (risking the entire neighborhood)


#458

We don’t seem to have this option and yet our listings state that the items are " Eligible for return till 2020-05-31 and restocking fee may apply". Why put that in place if they only request that sellers match Amazon’s policy "request that you match our returns policy for the applicable Amazon website, regardless of your fulfillment solution.


#459

This is posted on the listing page of everything I sell.
extended
Most of the items ordered from Amazon or our Seller partners (That’s us!!)
between March 1, 2020 and April 30, 2020 can be returned until May 31, 2020.

The word is REQUEST not suggest. In Amazon-speak I would say it’s REQUIRED.
Guess time will tell. Anyone who denies a return request after 30 days while this is in effect please report how that goes.
It’s wrong and unfair but what’s new?


#460

How do you get Amazon to foot the bill of a return. I lose money on every return. I don’t pay return shipping and don’t refund the shipping it takes to get the product to the customer.


#461

Some studies show the virus only lasts on plastics for 72 hours so transit time would kill off any virus on the packaging. They also say most viruses die on all surfaces by 7 days. So you could quarantine a return for a day or two after it has returned. Or do returnless refunds.


#462

It used to be sellers could file a Safe-T claim after the auto-refund occurred. But the auto-refund may not occur even a week after an item is returned, which prompts buyers to file an A-Z claim. Once an order has an A-Z claim, it is not eligible for a Safe-T claim. I personally don’t mess with Safe-T claims anymore. I deduct a restocking fee and the cost of the return label from each return, unless I made the mistake (very rare). I don’t care what the buyers return reason is either because most of the time their reason is nonsense.

The bottom line is it’s Amazon’s marketplace and they designed the rules, or selectively enforces them, to reduce their costs/liabilities. If you want to be compensated for returns, then charge a restocking fee. I’d also reconsider moving away from free shipping as well. Yes, free shipping helps boost sales but also boosts returns. Spread your costs across all of Amazon’s customers so that you don’t lose your margins. If some products don’t sell well after making adjustments, dump them and replace with other products that are more suitable/profitable when sold in marketplaces.


#463

Okay apparently some customers are already taking advantage of the extended window …which we have to adhere to per policy, however Amazon is taking advantage by still taking the 20% commission on returns under a certain amount (products valued at $25 or less regardless whether a customer keeps or return an item for any reason). Even worse is some people are returning used web cameras or chat microphones in possession longer than a month (based on delivery date) of use… and some of them opening a return request claiming defect or no longer wanted and needed, buyer remorse, not reading hardware compatibility, erc…but returning, other than shipped, in a different condition than shipped, incomplete, without the original packaging instructions or software yet we’re supposed to refund 50% of the purchase price (???) just because they returned something or anyting. This is policy for 3rd party sellers by Amazon which sellers need to comply with. I’m wondering if I buy a 73 inch color TV from Amazon and just return the remote inside of a box will they give me back 50% of my purchase price?? Sellers keep getting screwed…with the help of ScAmazon. We go through this after the extended holiday returns period each year and accept it… this in effect due to Covid-19 is not good. We are rethinking not selling any computer, electronics or technology equipment moving forward…ugh!


#464

Had 2 different orders auto-authorized that were purchased over 30 days ago!! not happy!!


#465

The real question is: Does anyone need more than thirty days to know whether they need an item or not. CV OR NO CV.


#466

For sure.