After submitting documents to renew our small business certification for the new year(been doing this for several years), Amazon has suspended our small business certification for some reason. After creating a case, I was told "Our review find that your account is not linked to the brand’s registration as a brand owner in Brand Registry." We don't own a brand have not registered a brand. I can't seem to get an explanation as to what's going on. This has not happened the last several times we have submitted updated documents for renewal, so what has changed this year?

Can I get a @Seller_nUXRIxpv1gT6F to look into this or provide more details? Thank you @Seller_37l8i4vuvugjG @Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

CASE 17402003721

Hi Everyone,

I'm dealing with an unfortunate situation and hoping to find a pathway to resolve this issue.

A customer recently purchased a pair of shoes through FBA (Order #112-0953514-2611412) and left the following feedback on my seller profile:

"Completly FAKE SHOES!!!! Very dissapointing will return !!"

The customer reported the item as inauthentic, triggering an Amazon investigation. I provided documentation proving authenticity, and on March 12, 2025, Amazon confirmed: "We reviewed the information you provided and decided that you may continue to offer these items on Amazon."

Despite this confirmation, I can't get the feedback removed. The Feedback Manager tool doesn't work for this case, and Seller Support just redirects me back to the tool. I also don't have the ability to post a public response due to mistakenly deleting my original response thinking I'd be able to post an improved version.

This feedback should be removed because it's a product review (not seller feedback), contains objectively false information Amazon has already disproven, and is unfairly damaging my metrics.

I'm hoping that someone here knows of a potential pathway I can take to get this feedback removed. Having this provably false feedback on the first page of my seller profile will unjustly damage my business and mislead potential customers. Amazon has already confirmed the authenticity of these shoes after reviewing my documentation, yet I'm still stuck with this harmful feedback. Any guidance on the proper pathway to get this resolved would be immensely appreciated.

Thank you for your help.

Amazon has a policy that makes it clear that if a delayed inbound shipment that Amazon is responsible for (ex: AGL) leads to a low-inventory fee, it will be automatically reimbursed.

However, my investigation shows some situations where it was not reimbursed.

I ask support to investigate this, but they clearly don't have any procedures in place to handle this type of reimbursement claim. I'll first get told that non-partner shipments aren't covered by the policy (but the policy is quite clear that Amazon-managed services are included). Then I'll get told that claims have to be within 90 days. I'll ask for a link to any such statement and I hear crickets.

Attempts to escalate the support case for proper investigation fail go nowhere.

Anyone else seen this?

Support case: 17298006481 – Any chance of getting a proper set of eyes on this?

Thanks.

I need help

I have been in an argument with Amazon regarding an incorrect Placement Fee of a shipping that arrived on December 21th 2024.

The shipping was only 1000 units of a product size 16.77" x 16.26" x 3.31" and weight 2.29 pounds each

When I created the shipping it was showing $1000.00 for one location placement fee. I agreed.

This month when I looked our account, I saw that they charged us $2700.00 (Two Thousand Seven Hundred Dollars) for 1000 units of a 16.77" x 16.26" x 3.31" and weight 2.29 pounds product. Completely absurd

First they replied:

"Hello from Amazon Selling Partner Support,

This is Ram, I’m Live Channel Specialist and I'm following up on your concern regarding the shipment : FBA18L4Q6ZM3 charges.

I have reviewed the shipment charges & the fee charged was correct as per the weight & fee structure. If you check the help page on fee it was large standard & as per the weight you can see the below calculation.

Unit weight : 2.290 lb Fees is ( $0.27 to $0.49 ) x 1000 units = $2700

charges : https://sellercentral.amazon.com/payments/event/details?financialEventId=OrYe-L_NcR25KR3-ZDjtS2hcZ_Y4SJ5ifjN4mwuMXxg"

What sounds like they do not have a calculator because the reply could not be more absurd

Than after so many back and fourth, now they changed, now they are saying that the Placement Fee is charged by weight in 2025 and they sent me this:

"My name is Karen and I am a Live Channel Specialist and I will be taking care of your case today. I'm contacting you to follow up on the inbound placement fee of shipment ID FBA18L4Q6ZM3.

I have requested the review of the inbound placement fee and the team has indicated the following:

"Seller has been charged as per estimated fees at the shipment creation view.

To calculate dimensional weight, multiply the item’s latest dimensions length, width, and height (inches), then divide it by 139 and round it up to nearest lb./oz.

Seller was originally charged a total of [2700] USD for Placement Service fees for shipment [FBA18L4Q6ZM3]. After investigation, based on product size tier, actual inbound region and number of complaint shipments, the fee has not changed. The placement fee total for this shipment, based off the investigation, is [2700.58] USD."

Unfortunately, this has been appealed multiple times, still the same results came through. "

I AM OUT OF WORDS...HOW A COMPANY LIKE AMAZON CAN NOT GET THIS RIGHT? THATS ABSURD. AT THIS POINT WE ARE SEDING A LEGAL LETTER.

ANYONE HAVE THE Legal Department contact Please????