We have only 1 single item that is very poor; which I’m grateful for.
But of the 3 VOC’s for this one FBA item; zero of which of the VOC’s are 100% true or accurate. Yet they still exist.
VOC’s to us; is just another way for the customer to present info to amazon about their FBA return that is construed in their favor. Which we do understand; 100% customer concentric. Customer do this so they can 100% refund and no ding to their buyer account for buyer remorse.
To us; buyers also take advantage of this VOC; again to better their remorse claim.
For FBM sellers and FBAs sellers; buyers should (but don’t), read, look at photos and then look again to make sure their purchase is what they’re expecting. Otherwise they contact seller should they be presented with erroneous information; if they have questions simply contact seller. “Contact Seller for more info” button in LARGE print should be visible on the detail page. Please note: *This is sooooooooooo important and not readily available to buyers should they have second thought about their purchase. We as in (US sellers) are available to assist them when they need it. Why not provide them the option to get on contact with us about an item they wish to purchase or have questions about. All of the VOC’s could be potentially avoided in full; if the buyers had easy and readily available choices to contact the seller.