Our account was suspended two days ago. Before you disregard my post as “just another idiot who broke the rules and wants to whine about it”, that’s really not the case here. I feel our situation is very different than most. And, admittedly, I kind of feel like how people look in the movies when they say “im not guilty” (“yeah, nobody in here is guilty!”)…but, i really do feel like this is a big misunderstanding. Hear me out.
We FIRST opened a Seller account on Amazon years ago (6ish?). The official LLC name of my company is the name of our website. We filled out the application honestly and set up our account…after some time our account became suspended for violating the T&C of Amazon:
Unauthorized and improper business names: The Business Name (identifying a seller’s business entity on Amazon.com) must be a name that: accurately identifies the seller; is not misleading; and the seller has the right to use (that is, the name cannot include the trademark of, or otherwise infringe on, any trademark or other intellectual property right of any person). Furthermore, a seller cannot use a business name that contains an email suffix such as .com, .net, .biz, and so on.
I completely admit that I did not read the entire Terms & Conditions before creating our account. But even after reading it…in our case, how can we NOT violate this term and condition: must be a name that: accurately identifies the seller without violating this term and condition: Furthermore, a seller cannot use a business name that contains an email suffix such as .com, .net, .biz, and so on.? It is an impossibility! I HAVE to violate at least one of these!
Be that as it may, we made our bed…we were going to sleep in it. We were early in our business and we needed to focus on the core of our business…so, we put selling on Amazon on the back burner for a while. Fast forward a couple of years and we decided that we were ready to sell on Amazon again. We started the sign up process again, only this time, we called in and received help from someone at Amazon. We were fully transparent in what happened to our account in the past and explained to him that we genuinely: A. didn’t know we were violating the T&C and B. had NO intention of diverting traffic or anything of the like. We simply set up our account, filling out the fields with exactly the information they asked for…no discontent at all. He ceded the point that we probably just got caught in some “automated system”, he completely understands how this could easily happen, honestly, in this situation and he continues to help us set up a new account to which there was no problem.
SIDENOTE - I dont think this has anything to do with our problem, but I want to get all of the details out there. At sometime between then and now, I bought my ex-business partner out of his share of the business and there was a change of ownership and management. Through a long and winding buy-out process with him, I had to abandon the 2nd account (it was NOT suspended) and start a new (3rd) Seller account from scratch. THAT is the account that was suspended two days ago. Again, I don’t think this has anything to do with this situation…but I wanted to make sure that was explained.
Fast forward to two days ago…we were suspended because we were “linked to a suspended account”. I thought we did everything right! We had amazon seller central help us set up an account…with full transparency and knowledge of our previous problem. Not only did we have HELP from Amazon setting up to sell again…we have been selling for YEARS. We are an honest business and we put a ton of time and effort into running and managing our amazon account…im not saying we are promotional material for amazon to use as model Sellers…but, we run a pretty tight, decent ship. We are in the process of appealing…but, from everything i read about suspended accounts…i’m not exactly optimistic. What am I to do? This old account just keeps haunting me…even after I think i’ve addressed it.
Does anybody have any helpful input here? Or am i stuck in a (basically) automated process where my fate has already been decided?
Thanks for taking the time to read this and thanks, in advance, for any time that you take processing this.
Edited by: Jerky on Feb 5, 2015 8:06 AM
Edited by: Jerky on Feb 5, 2015 8:07 AM
Edited by: Lauren@SellerSupport on Feb 5, 2015 9:08 AM
Edited to remove off-site URL