Standard Size Items being routed to oversize FCS


#1

Hi, All of my standard size items go to one location. However, there are two standard items that stubbornly ship with the oversize items separated to three locations across the country. I noted that I am getting charged the correct fulfillment fee, but on the FBA calcultaor page the dimensions are listed as being oversized. I have never been charged oversize and I made a remeasurement request and the product is and has always been standard sized. I opened a case with this (a few times) and always reach a wall. Any one that knows how I might fix this? Thanks


#2

We are facing the same exact issue with only 1 of our items. Of course opening cases is pretty much useless. I am hoping someone can provide us a solution.