Hello! Could you please let me know what rates you enter in the Capacity Manager when purchasing new capacity?

Hello,

I recently received two simultaneous emails from Amazon: one requesting identity verification with in 3 days to avoid deactivation , and another stating my account rating was below 100 with an unaddressed policy violation risking account deactivation, also citing identity verification as a required action. I completed verification within that time frame, documents are still under review but my account was still deactivated.

I am clueless that despite complying with Amazon's policies I am facing critical policy violation badly impacting my account health. I haven't done anything wrong. Moreover, my rating is 200 and my account is still healthy, i need to know what kind of documents amazon actually wants that will help him to reactive my account i will coprate with amazon with every thing to get back my account.

Any guidance on resolving this issue would be greatly appreciated.

@Connor_Amazon

@CR_Amazon

@Nano_Amazon

@Levi_Dylan_Amazon

@Atlas_Amazon

@Michelle_Amazon

@Micah_Amazon

@Steve_Amazon

@Cooper_Amazon

@Quincy_Amazon

Thanks,

I am completely stuck with Amazon's Seller Identity Verification process, and the system is broken. Here’s what I’ve faced:

Broken Identity Verification Link:

When I click the "Identity Verification" link, it redirects me to the Get Help page, where getting help is impossible.

On the Get Help page:

Selecting "Submit an appeal or additional information to reactivate my account" takes me to the Account Health Page, which has nothing to do with my issue.

Selecting "Get help with my appeal from Account Health Support" sends me an automated response saying, "This email address is not the correct channel to submit an appeal."

No Progress After Submitting Information:

I submitted the required information in the Account Health section 3 months ago.

Funds Held for 2 Months:

Amazon has held my funds for 2 months, and I have no idea how to get them back if I can’t even complete the verification process.

This is unacceptable. Sellers deserve better support and a functional system. Amazon, please fix this broken process and resolve my issue immediately!

I wish I never started a this company back April 20 23. My daughter had some medical issues that for me to close my store I cannot get through to anyone that can help me disconnect this account. I tried to use the service from the personal side. I’ve been getting charge from my seller account that’s inactive ever since 2023 April. I’ve had a bank account have to be closed due to insufficient they keep charging me and won’t stop every time I message for someone to reach back out to me. I get someone communication that cannot help me. Jeff Bezos have too much money to keep taking money from poor people like me. I hate this place stop taking my money. I need a refund for everything that was taken. The store has been in active since 2023 April.