Hi everyone,

We’re currently dealing with an issue where our inventory is stuck in AWD, and the root cause appears to be a barcode-ASIN conflict.

The UPC is correctly registered to our product. However, Amazon support has informed us that this UPC is also linked to another ASIN, which is conflicting with ours in the fulfillment center. This conflict seems to be preventing our inventory from being processed or made available.

We’ve provided screenshots and communicated with multiple agents, but the issue has just been passed between teams, with no clear resolution so far.

Has anyone experienced this kind of issue with AWD before? If so, how did you get it resolved? Did it require catalog changes, or were you able to escalate it another way?

Appreciate any advice or shared experiences.

its new account , just activated last week , and already got inactive due to inactivity ,,how do i resolve it ,,,i sent my verification identity document and bank statement with matching name and address but still they couldn't verify.

I have been submitting invoices that meet ALL requirements to gain approval to sell three different brands. These invoices are from authorized distributors and should absolutely grant me approval to sell the brands. It has been two months now of trying EVERYTHING. I have submitted picture of all the units in my warehouse, the BOL's, the tracking details. EVERYTHING, only for amazon to not accept my documents and tell me ABSOLUTELY NOTHING as to what needs to be changed. I have been on over 20 calls to see if someone can help, and they all tell me the same thing. Keep submitting, as they do not have access to the team that handles ungating. This is absolutely ridiculous and if just one human ACTUALLY looked at the documents, they would see I have met all requirements. Ridiculous.

Dear Amazon Seller Community and Amazon Staff,

I’m reaching out with an urgent and devastating situation that could mean the end of our business.

Due to a single setting we were unaware was activated, over 3,000 units of perfectly good inventory have now been marked for automatic disposal. This switch remained dormant for 12 months, and was just triggered, with no warning or grace period. Customer service has told us that once this process is initiated, it cannot be reversed, even though the stock is in perfect condition and could still be sold.

At approximately $20 per unit, this totals over $60,000+ in product losses, which is absolutely crushing for us. We’ve built this brand from the ground up and this is not just inventory, it’s years of work, investment, and jobs on the line.

If we can’t find a way to stop or reverse this, we’ll be forced to lay off employees and shut down the business entirely.

We’re not asking for favors, just for fairness and a chance to correct this before it’s too late. This feels like another mind-twisting Pandora’s box moment many sellers fear in FBA. One unnoticed automation setting shouldn’t destroy an entire business.

If anyone has gone through something similar, knows a workaround, or can help escalate this to someone internally at Amazon who can make a human decision, please, we are begging for your support.

Thank you.