Effective Jun 23, 2022, Amazon recommends adding "signature confirmation" to orders with a high risk of being reported as "not received" or "lost".
You can purchase "signature confirmation" service when you select shipping for these orders in "Buy Shipping".
How the service works:
1. Our machine learning technology identifies high-risk orders by analyzing hundreds of signals, such as delivery problems, item value, and delivery address.
2. High-risk orders will be flagged on your Manage Orders page under the "Order Status" column with a "signature confirmation recommended" message.
3. If you proceed with the recommendation, the cost of the signature confirmation service will be added to your shipping fee.
4. If a buyer reports a signature-confirmed order as "lost" or "not received," we will conduct additional checks on that buyer’s account. Any refunds or claims we grant without your involvement will be eligible for appeal.
The signature confirmation recommendation is offered to sellers at no cost. However, signature confirmation implementation is a separate carrier service for which carriers charge an additional fee.
The service charge varies by carrier, but on average costs between $3 and $6 for each order.
You will be responsible for the additional shipping costs incurred for implementing the signature confirmation recommendations.