I know this has been reported a few times but I wanted to bring it up again. Foreign sellers are getting the BB even with longer shipping times and import fees. Meanwhile the same product is in Canadian Fulfillment centres.

This is putting Canadian FBA sellers at a disadvantage. See for instance: 0471530123. The used book BB is won by a German seller. This is all across my inventory.

Hello,

We received negative buyer feedback on Order ID 701-8714487-9488255, claiming the item was "mauvais description" and that they had to pay for our error. The item purchased was:

OEG Parts New Front Windshield Wiper Motor Compatible with Nissan Versa 2012–2019

ASIN: B0CR1NF472

Total: CAD 246.78 (incl. tax)

Buyer Feedback:

"Mauvais description et il faut payé pour leur erreure."

Our Response:

We responded to the buyer in French:

Bonjour Cher Client, Nous sommes sincèrement désolés pour la gêne occasionnée. Le titre du produit sera immédiatement modifié et nous vous aiderons à le retourner. Nous espérons que cela fonctionnera. Cordialement, Burcin C.

Translation:

Dear Customer, we are sincerely sorry for the inconvenience. The product title will be immediately updated and we will assist you with the return. We hope this will work for you. Best regards, Burcin C.

Key Points:

The product shipped matches the listing as described at the time of purchase.

However, to avoid any confusion, we have already updated the product title to make the compatibility details clearer.

We offered full support to the buyer for a return and resolution, despite the feedback being left before any contact was made.

Request:

We kindly ask Amazon to consider removing this feedback, as it refers to a product description issue we’ve already corrected, and we made a good-faith effort to resolve the concern quickly and professionally. The feedback unfairly affects our seller performance despite our full cooperation.

Thank you,

Burcin C.

Aras Store USA

Hello,

We recently received an A-to-Z claim that was granted on March 7, 2025, regarding order 702-6525587-0451444 for the product Petsly Anti Cat & Dog Urine Spray - 500ml. The buyer selected "Different from what I ordered" as the reason for the claim, but the actual issue described in the comments does not align with that claim type.

Claim Summary:

Order Date: January 28, 2025

Delivery Estimate: Feb 4–11, 2025

Claim Date: March 7, 2025

ODR Impacted: Yes

Refund Amount: CAD 49.04

Customer Complaint: Product was ineffective after use

Customer also mentioned: "Seller does not accept used products" – which is inaccurate.

Our Response:

The buyer did not contact us before filing the claim.

We never refused a return; in fact, we were preparing to send a prepaid return label even though the return window had already expired.

The buyer's claim that we do not accept returns of used items is incorrect — they never initiated direct communication with us to clarify return options.

The product received was exactly as described and as ordered. The buyer used the product and later deemed it "ineffective," which is a matter of personal satisfaction, not a case of “different item.”

Request:

We kindly request a review and reconsideration of this A-to-Z decision. The claim was miscategorized and unfairly impacts our Order Defect Rate (ODR). We also ask that Amazon review how this type of claim—where the buyer uses a product and later expresses dissatisfaction—can be more accurately handled in line with Amazon’s policies.

Thank you,

Burcin C.

Aras Store USA