Dear Amazon Support Team,

My account has been deactivated under Section 3 since December of last year. Throughout my correspondence with Amazon, I have provided all the required documents: invoices, proof of payment, an authorization letter from the brand granting me permission to sell the product, and all other evidence proving that I sell genuine products.

However, each time, I receive the same generic response stating that you have not received sufficient proof. Can someone please give me a clear answer on what additional documents I need to provide? I have already submitted everything requested in the information letter.

I understand that my case is not unique, but how much longer can this senseless situation continue? Amazon is losing money, I am losing money—what is the point of all this?

17530166671 this is my case id

Why am I unable to sell this product (Tummy Time Baby Water Play Mat) when many other sellers are selling the same product under their own brands? I also want to sell this product under my brand, and my product is already ready. I have all the required compliance certificates, and my brand name and logo are permanently printed on the packaging. Please help me with a solution.

@amazon

This issue is becoming increasingly common. Every week or two, all UPS options disappear from Amazon Buy Shipping—both under my carrier account and Amazon’s. However, my UPS account works fine on Easyship and UPS.com, so this is clearly an Amazon issue.

I use SSA, so manually calculating delivery times and selecting shipping options for numerous orders is not only frustrating—it’s threatening my ability to continue selling on Amazon as it takes so much time and any errors could affect my OTDR.

Seller Support has been useless, suggesting that the reason I wasn't seeing UPS rates was because they wouldn't be delivered on time. But as anyone outside of Seller Support knows, Amazon no longer filters out shipping options based on delivery promises--that flawed policy only caused more errors, and removing valid shipping options only ever made the problem worse.

I created another case to document the issue (17500407461), but at this point I am starting to lose hope that it will ever be truly resolved.

Body:

Amazon Seller Support Team, I’m in a critical situation and desperately need your advice.

Timeline:

✅ March 24: Submitted all documents for "Identity Verification Violation" as requested.

❌ My account has been deactivated while my appeal is still in progress,And over 10 days later,ZERO updates from Seller Support.

Current Crisis:

⚠️ $10,000+ USD inventory stranded at port – Can’t ship to FBA!

⚠️ Daily demurrage fees + inventory turnover collapsing.

What I’ve Tried:

Opened multiple cases via Seller Central → Only generic replies: "Under review".

I need your help

@Seller_pAPBCLhysbW5T

@Seller_37l8i4vuvugjG

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_nt9X7GoCkqXGB