You are not the first to report this, major delays with reconciling lost shipments and Amazon keeps pushing the dates out, it appears that they don’t want to deal with these until the new year.

Now seller support has responded to my case demanding more invoices to other shipments not related to this shipment, and they included this statement:

“Once we receive this information, we’ll continue our investigation. If we don’t hear back from you within one business day, this case may be closed.”

They are demanding 1 business day response, on THANKSGIVING, when they have already taken MONTHS to not resolve this issue.

Amazon can tell if an employee is going too slow in the warehouse or if a consumer is putting a bag of apples in their cart at a Fresh store with just cameras. Yet here they are imbeciles. It is by choice and the longer we tolerate it, the worse it will get.

I still have no resolution to this case. I am outraged at the total lack of urgency for a lost shipment of this size.

My small business is suffering. Amazon is offering nothing.

I even attempted to call Amazon regarding the case, which I tend to avoid, and the support person gave me a templated response to reply to case by email.

I need action. I need help. I cannot tolerate any further robotic or templated replies.

Amazon, do something.

Case still open. No resolution.

Shipment delivered last July.

Still waiting on some kind of resolution on this.

Shipment delivered last JULY.

Please help Amazon.

Still no resolution.

Case open, no resolution. This shipment is so old the UPS tracking numbers have expired.

Still hoping for a resolution. Nothing yet.

No resolution yet