Hello, we received bad feedback saying that the box of the product was broken. We then contacted the buyer asking them if they would like a replacement for the order since the box of the product was broken (these are collectible figures). The buyer said yes and appreciated it.
Since this was an FBA order and we do not have the address of the buyer to send the replacement. We are worried about asking the buyer for their address to send the replacement and then having Amazon suspend us or take actions against us because we requested their address for a replacement. I am not worried about them screwing me over, I’m just worried about Amazon taking actions against me for requesting the buyers address to send the replacement.
Thank you and any advice is greatly appreciated.