Hello, I need to change my legal entity to a new country as I have changed business structure. Support tell me this isn't possible which seems ridiculous considering this must be a very common thing. I have worked hard for years to have a good feedback score and account history and I don't want to give that up. I have seen from other threads that people have been able to make the change with help from higher support team so I hope someone can pick this up. Case ID 17617689911

@Seller_37l8i4vuvugjG@Seller_SBIjJooGeXSQ6@Seller_aEROSwwdnzGiU

@Seller_guLNtDGZuva40

Dear amazon workers :

Amazon A-Z Claim granted in a wrong

Amazon granted A-Z claim to a buyer who did not return product to us.

This case cause our shop get a order defect rate -- our shop coming to be dangerous for this case, because we are a new seller for amazon,

i had opened case on 22th, till now 25th, i still no get any answer,

Please check CASE ID : 17625200791

I wrote the customer multiple times for this case, buyer got the items on 21th,

and i thinking about the buyer not happy, make 50% money back to buyer for compensation, but buyer seems want full money back and did not return items to us,

then they still put in for the A-Z claim,

I appeal the A-Z claim and got nothing till now ,

I am a new hands for amazon seller, i am very very worry for our shop health,

i want buyer return at least 1pcs items to us, then we will make full moeny back to buyer ,

I hope to get help !

How can i do next ?

best regards

i-Ricci

This is relatively new to Amazon for us but has been going on in other marketplaces. Buyers are buying and shipping to an address of another person and then they claim the product is faulty or some gosh awful return reason. instead of shipping my product back, they ship an envelope with garbage in it. Anyway. when I went to the Safe-T Claim section, it said I could not file the claim because I had not issued a refund yet. After I issued the refund, It says I cannot file the Safe-t Claim because I INITIATED THE REFUND. No duh. You said a refund had to be made before a claim could be submitted.

Is there anything I can do, a department I can reach out to, or is this a $300 learning curve since there were 2 of these type returns ins 2 days.

I attended the funding meeting on January 7th. My identity verification and supply chain verification process was completed successfully. However, it says that I need to verify my account in order for my funds to be released. Since my account is suspended, I cannot make any changes in the settings section. Although I successfully passed the funding meeting, I cannot withdraw my funds for this reason. What should I do?