The community veterans are very familiar with SBS
SBS (Southern Book Stores) is currently Chris’s Bargains (bad grammar for a book seller) and also Optimal Product Group. They have re-emerged under different accounts after Amazon swept seller accounts for counterfeits a couple years ago (AnyBook and Murphy Books).
Same old tricks. They have no inventory, but offer “new” books undercutting all legitimate sellers. When an order comes in, if they can’t find a new book somewhere in the InterWeb, then they buy lower grade books hoping it will arrive in new condition. When that doesn’t happen they make false claims so they get a free return.
When you see this, you need to mark the message box as “buyer trying to cheat me” or whatever the default is, so that these claims accumulate and they get delisted, although that takes aggressive pursuit by other sellers.
Take a restock charge from them and no return refund and note back to them the details above to rattle their cage. It took them about a year to get a seller account back after losing millions If they hit you with an A-Z, refer to the details above noting fraudulent use of automatic returns by the community. They’ve never tried an A-Z with me because I relate the information above back to them. Most of the time I cancel the order as undeliverable unless I don’t want the book anyway and confident it won’t come back.