Hi, I need urgent help on this issue.

My Account on 3/22/2025 was deactivated for a product authenticity complaint. I have spoken with the Amazon Account Health Team, and have followed all their steps regarding writing a detailed step plan, as well as watching the seller university videos to assist with this.

I have provided all invoices/receipts/order confirmations which exceed the number of units sold on Amazon. I have highlighted each line where applicable to show the product I have bought, and then sold on Amazon.

I submitted my case and have received a generic notification saying 'Hello,

We received your submission but do not have enough information to reactivate your account.

Why did this happen?

You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.’

What else am I missing? I have supplied everything that I’ve been asked, and have been through this with the Account Health Specialists who told me if I follow all these steps, it should be accepted based on what we’ve discussed.

Please can someone help?

I have sold over 360 units of this product and have received one complaint with no proof either about this claim.

Please can someone help resolve this as I am going round in endless circles where I am told don’t worry it all sounds like the documents you have are fine, then followed by someone else rejecting everything and not telling me why. I was rejected twice.

I need urgent help, as I can’t sleep worrying that my business is being taken from me.

My goods in the normal selling process by malicious sellers copying goods and commodity images; I complained about its picture infringement on the shelves to accept; the other malicious on the rest of my pictures complained that I infringed on his copyright; now lead to my goods can not be sold normally and the platform gives the answer is to allow me to submit the information to wait; the summer peak season is approaching the time is short; but I would like to say how to faster and better way to make my goods can be sold normally! And so on!

Your sellers, canters, have closed my account. It was not my fault. My goods have also landed in the warehouse of these people. Your people have created a problem in my business. It was not my fault. I am an original human being, I have my own account. I created my own account in Pakistan. I pay the money for that SIM card of his through my created card. I have also paid your fees through my card. What am I wrong, you people are wrong, you have committed fraud with people. If I did not activate my account, then I will tell the government about you people. I bought goods from Alibaba. Where have I sent you people after buying them? I am a real human being and I have realized that you people are bad.

Dear Amazon Support Team,

My account has been deactivated under Section 3 since December of last year. Throughout my correspondence with Amazon, I have provided all the required documents: invoices, proof of payment, an authorization letter from the brand granting me permission to sell the product, and all other evidence proving that I sell genuine products.

However, each time, I receive the same generic response stating that you have not received sufficient proof. Can someone please give me a clear answer on what additional documents I need to provide? I have already submitted everything requested in the information letter.

I understand that my case is not unique, but how much longer can this senseless situation continue? Amazon is losing money, I am losing money—what is the point of all this?