So I am a resale shop similar to a pawn shop and I buy my merchandise in a plethora of ways including estate sales, overstock auctions, storage locker auctions as well as the general public sells me items. My seller account was recently suspended for inauthenticity claims. As many of you are aware the only real way to appeal this claim is to provider invoices from an authorized wholesaler/manufacturer. I do not have that invoice as I acquire my merchandise in the means listed above. After the 17 day appeal window closed I received another letter stating the following:
You have not sent us an acceptable plan to address the complaints we received about the authenticity of your items. As a result, you may no longer sell on Amazon.com, your listings have been removed from our site, and we are withholding any funds available in your account. If you do not submit an acceptable plan to address these complaints, we will permanently withhold any payments to you.
To appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
Please include the following information for each ASIN reported:
– Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
– Contact information for your supplier, including name, phone number, address, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier’s contact information.
Items offered on our site must be authentic. The sale of any item that has been illegally replicated, reproduced, or manufactured is strictly prohibited. If we determine that your seller account was used to engage in fraud or other illegal activity, then we will permanently withhold any payments to you.
To learn more about this policy, search for “Amazon Anti-Counterfeiting Policy” in Seller Central Help.
For information about how to sell on Amazon again please check the Performance Notifications page on Seller Central
Seller Performance Team
I sent five appeal letters during the 17 day appeal period to which I was given the same canned message asking for invoices. I called and spoke with seller central and although the customer service rep was empathetic she stated the department which handles suspensions does not offer phone support. Mind you the two inauthentic complaints represent 0.05% of my total units sold this year and I’ve sold a combined 93 units of the exact same item which generated the complaints without incident. Any Advice would be appreciated!