I have not seen the Report Abuse form in Seller Central before. I find it interesting that these are types of abuse.
The product received is different than the product on the detail page
-The product received is used/refurbished/previously opened but described as new or new described as used on the detail page
–Previously opened product sold as new
–New product sold as used
If selling an opened product that is new as “New” is a form of abuse I would kindly request that Amazon please explain wherein any of the help, policies, etc. this is stated.
If anything as a seller who agrees that “New” means that a product has not been opened I find that Amazon policies specifically state that “New” does NOT mean it has never been opened and “New” doesn’t even have to include the original packaging!!
If Amazon wants to consider “New” to mean never been opened then they need to immediately implement the following changes:
- PLEASE PLEASE allow us to have all FBA returns removed so that WE can determine if a product has been opened as this is not something that someone in the warehouse is capable of doing.
- Allow us to disable Repackaging services or discontinue that service. As a reminder of what this service is:
FBA repackages your eligible customer returns so that they can be sold as new. The service applies both to retail and FBA return items, and cannot be disabled in your settings.
Each returned unit is evaluated to determine whether it can be repackaged. Repackaging can include replacing the poly bag or bubble wrapping, or re-boxing the item. It can also include repackaging of branded and unbranded boxes, and poly bags.
- Clarify the “New” condition guidelines to specifically state that the box has not been opened. As a reminder this is what the current help document states:
New: Just like it sounds. A brand-new item. Original manufacturer’s warranty, if any, still applies, with warranty details included in the listing comments. Original packaging is present for most New items but certain items like shoes may be re-boxed.
- Stop the practice of opening FBA items to inspect them, or if they are opened then mark them as unfillable. An example of this is I had Amazon put into my inventory ~110 units of their own inventory. As a result of the cases I opened Amazon opened about 1/3 of these units and even sent me pictures of the opened boxes. All of these units were put back in as New and when I removed them the factory logo’d tape had been cut on about 1/3rd of them with clear tape over it. Had I not removed them these opened units would have been sold to customers as New.
In fact I would argue pretty strongly that most of the above changes should be made regardless of if Amazon does not want to consider open box as not “New”.
“New product sold as used” is an interesting type of abuse as well. Is that specifically mentioned as not allowed somewhere? The example they provide is: “the offer is for a used book but the seller is selling a new book”.
An example of me doing this recently was I had a unit where the box was pretty banged up/worn. The manufacturer has pretty robust packaging/foam so I had no concern that the product itself was damaged but there is no way I would have sold it to a customer as New even though the factory seals were still in place. So I listed the “New” item as Used Like New and described it in the condition notes. Was that abuse?!