I’m glad you realize this will cost us more, but SAFE-T claims are a hassle and we are only sporadically reimbursed. Most of our SAFE-T claims reimburse us for the return shipping and nothing else, regardless of what the claim was actually for. I don’t have time to file more SAFE-T claims, much less for ones that will give me back a dollar on the difference between USPS and UPS for a lightweight item.
I understand that a policy of USPS labels for less than 1lb items isn’t always the most convenient for every buyer and I don’t really have a problem with Amazon trying to make things easier for buyers who don’t have easy access to a post office, but you really need to stop coming up with cool ideas for buyers and passing the work and expense back to us.
At this rate, Amazon will have a policy that every seller must offer free overnight delivery on every order to better delight buyers, but don’t worry, Amazon will reimburse us for the difference between overnight delivery and standard delivery, as long as we give a 15 minute powerpoint presentation with a brief musical interlude, refreshments, and a sock puppet show, after which they will reimburse me just for the cost of the paper plates.
The fact is that it takes a solid 5 minutes to file a proper SAFE-T claim. If I have to file claims on 30 returns, that’s 2 and a half hours of just asking Amazon to please give me back money that should already have been mine in the first place. Considering how much Amazon lowballs SAFE-T claims, I can only expect to receive around 20-30% of what I am actually owed. At that point, is filing these claims even worth my time? I suspect not. I’m too busy filing claims for buyers returning their old, used crap in stead of my shiny new stuff and getting back just the value of the return shipping.