I am trying to get approved for a brand on my Renewed seller account and it seems each rep I get gives me a different answer. Including approval but approval never goes through.

Attempt number 1. I'm told I needed invoices from a reputable supplier. "Your supplier or supplier’s supplier should have a strong web presence that can be verified". I am submitting invoices from TD Synnex a distributor that I don't think can have more of a strong web presence. It's a publicly traded company worth billions.

Attempt number 2. I am approved (Case 17470669001). Hooray! Go to list. Can't. Wait 24 hours. Still Can't. Write support back am told I'm approved again. Still can't list. Week later. Still can't list.

Attempt number 3. Rep says my business name needs to match the invoices. I explain this is account number 2, my personal name and address are the same on the invoice but business name is different because a renewed seller needs a unique DBA from their main account. I even showed the case where I was approved and I'm told sorry case closed.

Order number = 112-3990417-8686608

The shipping label was purchased from Amazon. The package's first scan met the ship-by date.

The tracking number shows that the buyer refused the package upon delivery. Then, the shipment showed "Processing" and never came back to us. Two months later, the buyer filed an A-Z claim for "not received." The tracking still shows "the shipment is being processed."

Amazon has sided with the buyer and debited the amount from our account.

We believe this claim should be protected, and we should be reimbursed for this refund. @mods, please help review. Thank you.

Hey fellow sellers,

I’m at my wits’ end with Amazon Support and hoping someone here can offer guidance! It’s been over two months, and I’m still stuck with an unresolved issue because the support team keeps going in circles instead of providing an actual solution.

The problem?

I need to reconnect my child ASINs to the parent ASIN, Which was deleted by me with the guidence of Amazon support team, Because the listings were locked, preventing me from editing them, and despite more than 2 months passing, this issue remains unresolved. when I asked them for help with locked listings. Instead of fixing the issue, they made things worse, and now I can’t recreate my variation family.

I’ve explained this countless times, yet I keep getting irrelevant responses about feed file errors, category approvals, and restricted products—none of which apply to my case!

- Support keeps bouncing me between different teams, but nobody seems to know how to fix this.

Has anyone dealt with this before? How do I get Amazon to actually take action? Any advice from experienced sellers would be greatly appreciated!

Thanks in advance!