Food items would be the last thing I would ever want to sell on here. My suggestion would be give them a partial refund and call it good.

Did the buyer open the package? If not, it is a full refund.

Not returnable does not mean not refundable.

As you can see, your buyer knows how to play the Amazon Refund system. Did Amazon issue a return label for a product that was not returnable, no. The buyer played a trick using the postal service. When reported to Amazon by the buyer, Amazon will refund the product price from your account, minus the outward shipping. So you sort of have to beat them to the punch.

We have had this rouse played on us in the past. What we do is open a case a case with seller support explaining how the buyer is trying to beat the system, We only ask that Amazon look into the buyers return history. We also send the same message to the buyer that we send to seller support. Scammers sort of get the gist of things, and we never hear from them again. They just move on to a different seller, but I hope to was not you.

A refused delivery is not delivered. Any Damage is the seller’s responsibility.

No way for an impartial observer or Amazon to judge whether the buyer is a crook or not.

Assumption under mail order regulations is that the buyer is not a crook.

No it isn’t fair/