Order number = 112-3990417-8686608
The shipping label was purchased from Amazon. The package's first scan met the ship-by date.
The tracking number shows that the buyer refused the package upon delivery. Then, the shipment showed "Processing" and never came back to us. Two months later, the buyer filed an A-Z claim for "not received." The tracking still shows "the shipment is being processed."
Amazon has sided with the buyer and debited the amount from our account.
We believe this claim should be protected, and we should be reimbursed for this refund. @mods, please help review. Thank you.