What is changing?
As of May 4, 2021, Amazon will issue a refund at first scan for items returned through Amazon's Prepaid Returns Label program. Customers will receive a refund when a returned item is dropped off at a designated carrier location using the Amazon-issued prepaid return label.
Returns for items that are self-ship or use a merchant paid label will not be eligibile for a refund at first scan.
Selling partners will be notified via Amazon refund notifications emails for all refunds processed via the refund at first scan.
Which marketplaces are affected?
This applies to the US marketplace.
Who is affected?
Developers with applications that support order management are affected.
What action is required?
If you have an application affected by this change, be sure to update your application workflow to support refund at first scan.
For more information
For more information, see the Seller Central help article Prepaid returns for seller-fulfilled orders