Hello someone from Amazon,

I am having issues with listing a new product. I have tried multiple times to list but keep getting the same response, "Listing does not meet our standards. This product has been identified as a rifle/pistol/shotgun suppressor, silencer, flash hider, or compensator device with suppression capabilities. "

I have referenced competitor listings, reviewed Amazon policies and federal regulations and updated my details and photos accordingly, but still get denied. Is there someone that can tell me what I am missing please? Or if my case is hopeless?

https://sellercentral.amazon.com/seller-forums/discussions/t/06cba0a4-e95f-47c0-8f54-5a79e6b6eddf?postId=2273b036-434e-4f2b-b44b-ce516263d8f2

Hello @Atlas_Amazon!

About two months ago I woke up one morning just to find out Amazon had withdrawn all the money from our account with no proper explanation.

The transaction reason was just stated as "Other". There was $5k in our account. Of course we opened a case immediately, asking the money to be refunded back, but the only answer (via email) was that their investigation found that our account:

"has been used to engage in deceptive, fraudulent, or illegal activity. Failing to verify your supply chain or submitting fabricated documents, violates Amazon's policies. As a result, we're withholding the funds in your account."

I don't know what to do here but this is a kind of robbery. Those were money we worked hard for. Not only Amazon shut our business without any proper explanation and despite tons of documents and invoices sent as proof of os being a legit, normal seller. Now they practically stole our money. And EVERYTHING is based entirely on suspicion. 

Please give me some advice on how to get our money back.

There must be a way to do it, I can't accept that the money can just disappear from peoples' accounts, taken by Amazon.

I am completely stuck with Amazon's Seller Identity Verification process, and the system is broken. Here’s what I’ve faced:

Broken Identity Verification Link:

When I click the "Identity Verification" link, it redirects me to the Get Help page, where getting help is impossible.

On the Get Help page:

Selecting "Submit an appeal or additional information to reactivate my account" takes me to the Account Health Page, which has nothing to do with my issue.

Selecting "Get help with my appeal from Account Health Support" sends me an automated response saying, "This email address is not the correct channel to submit an appeal."

No Progress After Submitting Information:

I submitted the required information in the Account Health section 3 months ago.

Funds Held for 2 Months:

Amazon has held my funds for 2 months, and I have no idea how to get them back if I can’t even complete the verification process.

This is unacceptable. Sellers deserve better support and a functional system. Amazon, please fix this broken process and resolve my issue immediately!

Like many other before me I know also received a Policy Violation - Customer Product Reviews Policies

However... THEY DON'T MENTION THE ORDER # SO YOU CAN'T EVEN PROPERLY RESEARCH IT!!!

I have went through every review response in the last 6 months (There are only 6 of them) and non a single one exchanges personal information, asks them to change their review in exchange for anything, etc. etc. I do not do this.

And then when you want to appeal of course they give you zero information again leaving you to guess.

Not getting EXACT SPECIFIC REASONS on why stuff is happening has to be the most frustrating thing about working with Amazon.