Hello,

Our account was deactivated during the supply chain verification. Following our discussions with Seller Support, we identified that the issue was due to a missing supply chain document from one of our suppliers. We were failed in obtaining this document promptly.We could not send this document immediately because our supplier got back to us late.

After we have gathered all the requested documents completely and accurately, we sent it on our last submission but it got rejected. After rejection, we made a call to seller support and asked the rejection reason (case id: 17391622441). Their answer was that we did not send the supply chain document ( same document mentioned above) even though we provided. Also the submission seller support was looking was one of the old submissions we sent before. When i said the exact date of my last submission, he was able to see that missing document is already provided. He gave me an e-mail address to send all of my documents, which was a relief I thought this situation is going to resolve. Unfortunately i still haven't heard back from them. What should i do ? I did not send a new submission from seller central because i was expecting an answer from the e-mail. The fact that they dont review our new submissions and documents is disappointing. I am looking for a solution to maintain our business. Please assist me on this.

UPDATE: I called Amazon today seller support told that there is no spesific reason for last rejection. If there is no reason why is still my account deactivated. Please help me. @Seller_RSwABJNHpHnEZ @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_OOVUXZLmb2UEH

Dear Amazon Community,

Case IDs: 17355137861 and 17355191761

Around a month ago, we asked for a measurement check of 2 of our SKUs, with photo evidence. Amazon confirmed our assumption, shared the photos taken, but will not enter the updated dimensions. See below the photos received and Amazon reply, the product length and width are 15.6”x13.7”, as shown by cubiscan and photos evidence, but Amazon won’t follow its own pieces of evidence.

How to takle this issue? Could someone at Amazon assist in addressing those cases? We are stuck in a loop of waiting and getting misled as no one at Amazon is entering the proper dimensions in the system, and as a result, we got overcharged for shipping for thousands of orders.

Dear Amazon customer service：

my Amazon account has been deactivated and I need to reactivate it. However, when I clicked on the page to edit the information for reactivating the account, it showed that it was undergoing another verification. I have submitted more than a dozen requests in the seller help, but it has not been resolved. Please open the submission entrance. Thank you.

Dear Amazon Team & Sellers,

We need urgent resolution regarding an unjust A-Z claim where:

Facts of the Case:

Order ID: 113-2002090-8728229

Case ID: 17530301271

Order: Shipped a sofa in 4 packages, all delivered on time with valid Proof of Delivery (POD).

Buyer’s Claim (Feb 24): Alleged "missing hidden parts" – we immediately provided installation guides and offered assistance.

A-Z Claim (Mar 21): Buyer filed, claiming "incomplete product." Amazon automatically refunded full amount and penalized our account.

Our Response (Mar 25): Offered to replace missing parts OR full return – buyer went silent after receiving refund.

Key Issues:

Amazon’s Policy Violation: Buyer was refunded but refuses to return the product, effectively getting it for free.

Double Loss: We lost both inventory & revenue, plus an unfair ODR strike.

No Fair Resolution: Since Amazon has issued a full refund to the buyer, the buyer should return the received pieces to us. We have requested the buyer to return the pieces to us but the buyer never respond our Amazon message.

Demanded Actions:

Reimburse us for the refund amount (buyer is keeping the product).

Remove the ODR strike – we provided valid POD and post-delivery support.

Clarify policy enforcement: Why was a refund granted without return verification?

I understand that customer satisfaction is paramount on the Amazon platform and we as sellers are committed to upholding this principle. Yet, situations like these not only affect our bottom line but also disrupt the balance of customer service versus seller rights.

So how could we protect our interest? How could we let the buyer return the received pieces to us after the full refund is proceeded.

I hope by sharing my experience, we as a community can brainstorm and come up with solutions to better handle such situations in the future. Any insights, advice, and experiences you could share would be highly appreciated.

Best regards,

@Seller_FJwyF3iu5qxUY@Seller_1KYLYkgAlu4xX@Seller_s3amN64nZ4y9V@Seller_RsATYbG9XP0HP@Seller_ovM5p622oIbGp@Seller_t9kvdr2yixQej@Seller_khUF6HPR2AHxu@Seller_nS0jcFQNDLG3e@Seller_khUF6HPR2AHxu@Seller_vtQxROP6UNr1O@Seller_l3eCP9f1PtJXC