Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.

I am extremely frustrated with the handling of my Missing Items from Inbound case. After a three-month wait, I was asked to resubmit documentation that I had already provided – over 20 pages for multiple ASINs.

To my dismay, the response I received was a generic, dismissive message stating that my claim didn't meet their requirements and that the case was closed. They offered no specific information about what requirements were not met.

This is unacceptable. I am willing to provide any additional documentation needed for specific ASINs, but I expect reimbursement for those ASINs where I have already submitted the requested documentation.

One glaring example: I shipped a box containing 34 units of one ASIN. They initially marked it as 0 received, only to later find 1 unit in their warehouse. This demonstrates a clear lack of accountability and inventory control.

I'm now left wondering if my 'missing' inventory will mysteriously reappear on WOOT, since it seems they have trouble accurately tracking items.

This situation has been incredibly frustrating and time-consuming. I need this issue escalated immediately.

I have 5 SKUs (all child variations) which were sent in at the end of last year (2024).

All of the units sent in have been stuck in FC Processing for over 3 months.

I have raised separate cases for each SKU. I'm STILL waiting to hear back on some cases, but I received this message on one of them:

"The inventory cannot be made sell able after investigation decision. As per our internal team response, we request you to submit a disposal order for these units and these units can't be returned or moved to sell able."

I have not received a message or notification about any kind of investigation nor the outcome of it.

Can someone help me with this please? I really don't want to have to talk to my lawyer about this, but I'm being backed into a corner.

Customers can be absolutely ridiculous....let me explain.

Customer purchased an item after hours on March 11. I promptly shipped it on March 12 using "Buy Shipping" through Amazon. Product showed as being delivered on March 17 with a photo for proof of delivery. I received a message from her on March 22 saying that she never received the package.

I respond by telling her to file an A-Z claim which she did. She sent me multiple messages saying "checked everywhere"...."just refund me"...."I cannot accept this behavior"....the whole 9 yards. She even sent me a picture of her home. The address the package was delivered to is in South Florida. The picture of the house she sent me is clearly not in South Florida. In addition, the house number in the photo did not match the house number on the shipping label. I called her out on this and she responded by saying "That's not my number in my picture, this picture of the back door." What does that even mean?

I received an email over the weekend from Amazon on their claim decision. They closed the claim because the customer did not respond to Amazon's request for additional information. Of course she messaged me again asking when this is going to be resolved.

At this point I feel like just taking the loss and refunding her. Honestly, she is a customer that I know would do more harm than good to a small business.

If there are any Amazon moderators reading this, please look into it for me. Order ID: 111-3873446-5141004

Thank You.