Prepaid returns for seller fulfilled orders AUTOMATIC when it shouldnt


#244

Arbitration


#245

@James_Amazon whats the status of this???


#246

ANY MOD CAN FEEL FREE TO CHIME IN WITH SOME RESPONSE PLEASE!!!

@Chris_Amazon
@SEAMod
@Hannah_Amazon
@Pax_Amazon
@James_Amazon
@Mimi_Amazon
@Arthur_Amazon
@Abraham_Amazon
@Gabriel_Amazon
@Steven_Amazon


#247

Agreed, the continued cold shoulder is, well, insane.


#248

It’s been a week without a single update in my case, but “very much understanding the high urgency and appreciating the continued patience”. Well, :).


#249

we started getting auto authorized, along manuals ones. Any idea what that is. There is no logic behind it.


#250

This is also our experience, and agree there is something obviously technically wrong. Perhaps it’s more complicated to correct than I’d have presumed. Best of luck tech team!


#251

If this is a technical issue then Amazon should have the DECENCY, COURTESY and TRANSPARENCY to put a technical notification on the Seller Central home page.


#252

Are any of the returns that were NOT auto-authorized, orders that were placed AFTER your override upload?


#253

No updates since November 21!


#254

there is not!!!


#255

They are all auto-authorized, but we’re given the option to provide the label for 1/3 orders or so, as of yesterday and the day before - only auto-authorized with UPS today, though.


#256

Auto-Authorized, but these options await.


#257

I got 3 more tonight auto and they were Usps and ups. Ugh!!!


#258

is yours Auto-Authorized? if it is then you are in a better situation than most of us here! We are charged for return shipping labels in advance for all return reasons!


#259

These things are killing us. We sell items that are often 30+ pounds and need to go to different addresses, so now they have to be shipped twice for a single return. The exemptions have to come back. This is killing us…


#260

I am just wondering how many of the sellers with the exemption issue on this thread are drop shippers or OA sellers?


#261

Both that doesnt mean anything at all to this.


#262

Just trying to look at commonalities to see what the new exemption policy was intended to stop or limit.


#263

Intended to put more money in Amazons pocket.

I am sure they use this information when they negotiated rates with UPS and USPS. In addition, they have a nasty habit of overcharging for many return labels and unless you let Amazon issue the refund they do not reimburse for the fraudulent overcharge.