now, in 2020, fbm sellers can only file the safe-t-claim by following the ridiculous protocol of waiting till amazon issues the buyer a full refund.
using that scenario, insures fbm seller takes a loss on the return, because we didn’t deduct for original shipping and waited till amazon refunds.
its an All or Nothing Policy based upon increasing the FBM Stores Chances of Receiving An Atoz And/Or a Negative Seller Feedback if you refund deducting for either Original Shipping + Return Shipping Costs or Restocking + Return Shipping.
the Only way to file the Safe-T after the change made last mid 2019 is if you wish to Concede your original shipping.
so the options in 2020 for FBM Seller are either;
- go all in debiting a buyer faulted return (and thats when/if they mark it honestly) for full cost of postage there and back. which ups the odds of Atoz considerably.
or 2) wait and let amazon issue full refund and have a 50/50 shot (these days) of being re-imbursed the debited return label cost. take the loss, but likely not get an Atoz filed.
Safe-T-Claims, good for sellers. IMO the suits at Amazon didn’t realize how the original Safe-T-Claims would be used. Once they figured out FBM sellers had a no risk way to recoup shipping costs back from frivolous or unscrupulous buyers, and FBA sellers paid returns fees for $5 bucks regardless of reason.
They scrambled to nix that deal for FBM. My opinion, Amazon probably started seeing an Exodus from smaller FBA stores back to FBM.
they had to stop that trend…