Preferred Provider Model Explained
So for me, post-January has been a major slump. Averaging about 20 jobs in queue and I’m getting nervous. Had some bad luck in the past couple weeks, so I had to contact Amazon about it. The CS Agent was very thorough in explain how the PPM Model now works:
The PPM feature as of December of 2018 now depends directly on your performance metrics. If any account is above the expected targets for all metrics, the account would automatically be added to PPM. The moment one of the metrics is below the expected target, it would be temporarily removed, until all metrics are above are above the expected target again.
So basically, you can be in or out of the PPM on a weekly basis, and the metrics is based on your last 60 days.
Seller_PY4sKoudvO8xo
But, there’s more than just the metrics we can see. For example, NOT dismissing a job offer on app. In other words, not replying at all to job offer on app.
Seller_GSdk9DWEJPorQ
I was told I had to have 10 jobs within 60 days to be in program…
Seller_rUYESE2zW9M3E
I don’t believe what CS is correct.
For the last month, my 60-day average rating has been below the
4.7 standard, because I got 1 3-star and 1 1-star rating, It’s only 3.
However, for the 60 day period before that, my metrics were perfect.
And I still was not getting many jobs to claim. And winning very few
that I did claim.
Based on customer reviews, about 75% of cleaning jobs in the Seattle
area are going to multi-state contractors that assign the jobs to
Spanish and Portuguese speaking sub-contractors.
Most of them have feedback ratings in the high 80’s.(Mine is 88% for
12 months and 90% for my 2.5 year lifetime)
But there is one–Total Clean Service–whose feedback rating is only
79%, but still gets plenty of jobs. 79% is way below Amazon’s
supposed performance standard.
Total Clean Service
79% positive ratings (3097 reviews)
Why are they still getting jobs? Because they take a lot of jobs.
If you are selective about claiming jobs because the price or
location make them undesirable (like me), or because you are a
small company that can only handle a limited number of jobs
(like me), you are less valuable to Amazon than a big company
that will take any job at any price at any location.
So, the bottom line is that the PPM favors larger companies
over smaller companies, take anything companies over
selective companies, companies that cover a lot of territory
over companies that cover a limited territory.
It matters more than job performance.
Bottom Line–if you want to be a Preferred Providers–claim
lots of jobs, get decent reviews, show up on time, and limit
cancellations and reschedules.
Just remember, the more jobs you are willing to take,
the more valuable you are to Amazon.
Seller_CzqKerE1B7aEb
I was told yesterday that not claiming jobs does not ding you’re metrics. I have the issue where I have my service area set to 25 miles, I’m forever getting job claims that are outside of that, sometimes 40 miles away. If they are worth it I’ll take them, but, It doesn’t make any kind of sense to drive that far for a $67 showerhead replacement, or $60 printer install.
