We are looking for some help after dealing with a recent Asin hijacking. We had one of our asins hijacked on Cyber Monday. Nothing we have not been through before, we contacted seller support and the seller on our asin and requested removal. The next morning when we awoke we had 5 orders for FBM for Asins we do not own. We did not see them on our inventory listings, but the orders were processed and attached to Asins as though they came from our offerings. As we only sell our own brand on Amazon we quickly contacted the seller and notified him that we were hijacked the day before and were unsure if the issues were related.
As we do not sell FBM, nor do we have these products to sell, we cancelled the orders. After cancellation of these orders we received an account at risk flag for pre-fulfillment cancellation rate. We have contacted seller support, and seller performance but I feel as though we are just waiting to be shut down. Wanted to check with the group to see if there is anything else we can do to keep our account safe throughout this process. We did previously sell some FBM asins over 7 months ago with a 100% fulfillment rate.