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Anyone know how to fix a few child ASIN that are not showing under the parent ASIN. I have created a case with seller support and its been a 14 days and no response from amazon, all they tell me that i need to wait 7 business days for internal team to contact me.

Case # 16610351371

So I'm working on trying to get our catalog cleaned up with zero supressions and all that in time for the holidays. One of my biggest stumbling blocks is again Amazon automatic AI processes just not doing the "Intelligence" part very effectively.

We list sports and entertainment collectibles - photographs, magazines, etc. Photographs and magazines seem to be the only items effected by this process.

Here is an example of an item we have issues with.

This item is being flagged because Amazon "believes that the item has added texts, logos or watermarks". Well, I can tongue-in-cheek state that what Amazon believes and what the actual truth is doesn't always jive.

The photo above is an exact scan of an 11X14 photo. All of the text included is on the actual image that was produced, signed, and the customer will be receiving. I am assuming that the obvious text on various parts of this image are the reason the "bots" are clawing at it. I have no problem with Amazon using these tools to filter out listings, but again I have a problem that no one is taking the next step to actual have a human check then to see if it's actually what the bots are stating.

Most of the photos we have issues with are like the above, which are photos that already have pre-printing text or names on them - not uncommon for athletes or celebrities.

Some are even more bizarre like this one:

The only "text" I can assume Amazon is seeing is the authentication sticker on the bottom of the photograph. How on earth can I get around that?

Sure I've read all the suggestions - I've been told to slightly rotate the images. It's been suggested I blur our text to get past the filters. I've read to just add a border of white around the images - all solutions which sound absolutely wacky to me. I think both Sellers and Amazon need to focus on policies that are clearly not working as intended and FIX them so they do work, or at least set up a process where sellers can more easily appeal to an actual live human in the case of an AI error so that it can be quickly and easily corrected.

In the case of these images, I've now been working with support for over three days - and neither of these images have been approved so far, and all I get is the automatic, canned response that:

"We believe the main image has text, logo, graphic or watermark which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements."

Let's work to make this platform a better and easier environment for sellers, and frankly let's start wasting the time for Seller Support who probably have more important issues to deal with.

Hello,

I am a new seller on Amazon. While listing my products, I created separate listings for each of them. However, I would like to combine them under a single parent ASIN. Could you please guide me on how to do this?

We received an email mid November stating amazon have concerns over authenticity of certain asin. We looked at our customer returns, voice of customer, both seller and product reviews but there are no complaints. So we contacted amazon but all we got are robotic replies.

This asin has had issue in the end of September and we submitted the same invoice but amazon was able to verify them and let us continue to sell both for Brand review and product authenticity issue.

After two days of submission, the support person from amazon contacted us and informed us that the account is deactivated due to FBA bot activation. She even acknowledged that invoices have been verified twice in the past and there won't be any issue. If there is any issue tell them to use "her-name notes" for contact and they will guide us.

I did not hear anything back for my appeal even after 5 days so I sent them the email in the evening. I received an email in the middle of the night saying that they cannot accept the invoice because they are unable to verify the transaction (which they were able to do in the past twice).

They are holding a huge amount of money and we have to pay bills, feed my family and there's no one at the support willing to help, all we get is robotic replies stating something like...This is xyz from Amazon's account health support.

I understand you'd ........

We really appreciate if anyone have any solution or just help us release the funds that was supposed to be released two day after Amazon decided to pull this.

We cannot wait 60-90 days we really need money. I have a family to support and bills to pay.

I even contacted my supplier and they told us nobody from Amazon ever contacted them.

I want to close my account beacause it is deactivated and I have appealead but they does not do anything. Please suggest me what I can do?

My account has been deactivated for many, many months with Amazon not really telling me why even after I've sent every document I can think of to send. My next effort has been to get the reserved funds that are being held sent to me and I don't understand why I can't get anyone to e-mail me back, despite being give a specific e-mail address to send my question. I'd appreciate any explanation or help with either, but most importantly I'd like the money I actually earned in sales paid Thanks.

Hi Everyone,

We received following message.

1. Email :

Hello,

Your Amazon.com seller account has been deactivated, and your listings have been removed. Ship any open orders to avoid further impact on your account.

Why is this happening?

We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.

To view your account performance and how well it is performing against the performance metrics and policies required to sell on Amazon, go to "Account Health":

Action Taken : We uploaded internet bill as required by Amazon / Result : Submission Rejected.

============================

2. Email :

Hello

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com/gp/help/G200205250

they have applied Section 3 Now,

upon second submission we received the following message.

3. Email :

Hello,

Your Seller Central account is in violation of Amazon intellectual property policy, and as a result, it is at imminent risk of deactivation.

Why is this happening?

By leveraging a combination of automated analysis and expert human review, we found that your storefront display name is an Amazon trademark, or a term that customers could confuse with an Amazon trademark.

Infringing on the intellectual property of others is a violation of Amazon Intellectual Property Policy:

https://sellercentral.amazon.com/gp/help/external/201361070

To learn more, visit "Use of Amazon trademarks in seller display names":

https://sellercentral.amazon.com/help/hub/reference/external/GMLF63BKRULW6UME

How do I resolve this issue?

To avoid your account being deactivated, you must update the display name of your storefront so that it does not contain an Amazon trademark.

To do so, go to your seller profile:

https://sellercentral.amazon.com/sw/AccountInfo/SellerProfileView/step/SellerProfileView

Alternatively, you can complete the following steps:

1. Sign in to your Seller Central account:

https://sellercentral.amazon.com

2. Click the "Settings" gear icon and then select "Account Info."

3. In the "Business Information" section, select "Display Name."

4. Next to store details, click "Edit" and follow the prompts to update your display name.

-- The new display name should avoid any terms that are similar to or include Amazon and its subsidiaries’ trademarks.

5. Click "Submit."

What are the next steps?

What happens if I do not update the required information?

If you fail to update your display name within 10 days of receiving this email notification, your Amazon selling account may be deactivated and your listings removed.

Now we have successfully changed our store name, What further information Amazon required call options are not available.

Someone please advise.

Hello,

As I am planning to close my business on Amazon, first step is to get rid of all stock.

What is the next step? once stock balance is 0, how can I close my account/store?

I am a new seller, but even after showing listing and active products , my buy box button is missing please help.