Good morning fellow merchants!
I sell used books and acquire our inventory through wholesale liquidation auctions. No invoices for specific titles are available and as such, all of our inventory regardless of condition gets listed on Amazon as used. We’ve been doing this for a long time with minimum problems. Today, I’ve received a policy warning that I usually just ignore and move on as it just means I can’t sell the book on Amazon. No big deal. Either sell it elsewhere eventually or trash it. I don’t care. Today, I’ve decided to at least ask about it and see if there is a solution… Mostly because I’m fairly caught up with my work this week. (what??? lol) Below is the email received from Amazon. What are your thoughts and suggestions on how to improve this situation? Thanks!
We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s copyright. The listings we removed are at the bottom of this message.
Why did this happen?
One or more of your listings may be infringing the intellectual property rights of others.
We’re here to help.
If you need help understanding why your listings may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral.amazon.com/gp/help/external/201361070).
How do I reactivate my listing?
Please provide one of the following to reactivate your listings:
An invoice, letter of authorization or license agreement from the manufacturer or Rights Owner demonstrating that your use of the copyright is lawful to firstname.lastname@example.org. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
Have your listings been removed in error?
If you believe there has been an error, please tell us why. Your explanation should include the following information:
– Proof that you have never sold the reported product. We will investigate to determine if an error occurred.
– Explanation of why you were warned in error. We will investigate to determine if an error occurred.
What happens if I do not provide the requested information?
If we do not receive the requested information, your listings will remain inactive.
Infringement type: Copyright
Complaint ID: 6157622421
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Seller Performance Team,