When I was selling an item, I was notified of a “Notice: Policy Warning” and the listing was deleted.
I presented Amazon with the LOA issued by the manufacturer to me, but it was not accepted.
Judging from the photo, EAN (JAN) code, and brand name, the product is clearly the product of the manufacturer I own the LOA.
The manufacturer says that the rights owner mentioned in the “Notice: Policy Warning” notification is completely irrelevant.
The e-mail address of the right owner mentioned in the notification is a free e-mail, which is also very suspicious.
I think Amazon is excluding sellers authorized by true rights owner due to fake rights owner’s complaints.
Currently, only one seller remains at the ASIN and continues to sell.
The manufacturer says that its only seller is independent of the manufacturer and, of course, does not have permission to sell.
The manufacturer, the real rights holder, says he doesn’t know what’s going on at Amazon.com.
I presented the LOA to the right holder in the notification and contacted them to dismiss the false complaint, but there was no reply.
How can I show Amazon that the LOA I have is from a true rights holder and I can resume sales?
I received two notifications from Amazon.
We removed some of your listings because we received a report from a rights owner that they may infringe the rights owner’s copyright. The listings we removed are at the bottom of this message.
Why did this happen?
One or more of your listings may be infringing the intellectual property rights of others.
We’re here to help.
If you need help understanding why your listings may infringe the intellectual property rights of others, please search for “Intellectual Property Policy” in Seller Central Help (https://sellercentral.amazon.in/gp/help/external/201361070).
How do I reactivate my listing?
Please provide the following to reactivate your listings:
– An invoice, letter of authorization, or a licensing agreement from the manufacturer or rights owner demonstrating that your products are lawful. External links are not accepted. For security reasons, we only accept attachments in the following file formats: .jpeg, .jpg, .pjpeg, .gif, .png, .tiff.
How do I submit this information?
Go to Received Intellectual Property Complaints under the Product Policy Compliance section in account health (https://sellercentral.amazon.in/performance/dashboard?ref=ah_em_mpa) and locate the deactivation record for this product listing. Click on the Appeal button next to the listing deactivation record to submit information necessary to reactivate your listing.
Have your listings been removed in error?
If you have never sold or listed the product, please reach out to us and tell us.
If you think that the rights owner has made an error in sending the notice, please reach out to the rights owner and ask for a retraction of the notice. To retract the complaint, the rights owner must send the retraction to us at firstname.lastname@example.org or use the retraction function in Brand Registry.
These are the rights owner’s contact details:
We can only accept retractions if the rights owner clearly states that they made an error. For any other reason, please explain to us why you were warned in error so that we can investigate the case.
Infringement type: Copyright
Complaint ID: 7442212231
You can view your account performance (https://sellercentral.amazon.in/performance/dashboard?reftag=email_warn) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
The following is the notification after the appeal.
Thank you for submitting information to reactivate your listing. We reviewed your appeal and determined that you have not submitted required documents or the documents submitted are invalid. Please include the missing information listed below and resubmit in your plan of action.
Please provide any one of the below documents for proving authenticity of your listings:
– A DMCA compliant counter-notice, if applicable. A DMCA counter-notice is valid only for copyright notices received in the US.
– A letter of authorization (LOA) or licensing agreement (LA) from the rights owner indicating that you are authorized to use their intellectual property. You can find the contact information of the rights owner in the listing deactivation communication you have received.
– An invoice to indicate that your products are original and are not duplicates or copies thereby infringing on the intellectual property.
– Retraction from the rights owner to be sent to Amazon directly. You can find the contact information of the rights owner in the listing deactivation communication you have received.
Please review the “Intellectual Property Policy for Sellers” in Seller Support for more details.
Has your listing been deactivated in error?
If you believe there has been an error, please tell us why. Your explanation should include how your listing(s) have not violated the brand’s intellectual property along with documents mentioned above to support authenticity.
Where do I send this information?
If you are appealing an action we have taken on your listings for an intellectual property complaint, go to Received Intellectual Property Complaints in the Product Policy Compliance section on Account Health (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa). Locate the deactivation record for the product listings you want to appeal and click on the Appeal button next to the record to submit your appeal to reactivate your listings. If you want to submit additional information, click on the “View appeal” button next to the deactivation record. Click the “Submit additional information” button to submit information necessary to reactivate your listings.
What happens if I do not send the requested information?
If we do not receive the requested information, the listing will remain removed and your account may be deactivated.
Complaint ID: 7448768391
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to email@example.com.
You can view your account performance (https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_mpa) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– iOS: https://itunes.apple.com/us/app/amazon-Seller/
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en
Seller Performance Team