Ironically I’m friends on social media with 3 of the girls that work at my local post office-NONE of them handle my mail, and 2 are front counter retail, but either my carrier is being pressured by the post master or is in cahoots with the post master to destroy my own mail. I can’t do carrier pickup because Im somewhat rural and the ONLY time they can do pickup is between 9-10am and not at all on Saturdays, and I just can’t cut off my orders for the day that early. I typically drive into the city about 10 miles away and mail from one of the post offices there. I’m friendly with the front counter employees, and rarely get lost items when shipping from there. I typically ship anywhere from 10-25 items a day - small potatoes in the big scheme, but in a town of 3000 people, I’m one of the few shipping that much every single day.
When customers inquire about lost/missing orders, I ALWAYS give them the option of sending a replacement, or issuing a refund. I also let them know that I WILL be filing a claim with the post office and they MAY follow up with them to locate the package. Honestly I haven’t yet heard from anyone saying the post office has followed up, but maybe they think at this point that it’s an issue with my local post office. I keep track of everything - from what stamps I use, what size envelopes I ship in, what labels look like, what post office I mail from, I get receipts showing weight and time mailed, etc. I leave NOTHING to chance if I can avoid it. My general policy is trust the customer, make them whole… unless I can prove you lied. LOL I’ve only “lost” 1 a-z claim in the last year, and the customer flat out lied.
I’m gonna start keeping a log of my daily incoming mail I guess. Document that disaster. I was just hoping maybe you had another avenue of combating the usps lost mail system.