Petition to Jeff/Executive Team regarding FBA Issues


#876

Did they tell you they can have some US rep call you back and it never happened or did they tell you it isn’t possible?
Are you located in the US?


#877

yes I am located in the US and they either tell me to hold, I wait for minutes (once 27 minutes) and then my call is disconnected or they tell me it isn’t possible.


#878

#879

$1500 of inventory lost here - I just sent six units of a particular SKU into Joliet for Amazon labeling service, all in a single box and there was nothing else in the box. Tracking shows delivered, but none of them were officially “received” and Amazon is refusing to reimburse. In the past this situation was always reimbursed as clearly they just missed the box. Since the items don’t have my own label on them I suppose they are long gone. Essentially Amazon is claiming that I sent an empty box.

Last time I will ever use Amazon labeling service again.


#880

I sent 4 boxes of inventory – used books, 1 quantity per SKU-- to SMF3, which were delivered via Amazon-partnered UPS shipping on June 27. Three of the boxes were eventually received. The books in one of the boxes, 27 in total, were never received. Amazon has since closed the shipment, having completed its “investigation” and confirming that only 67 of the 94 units were “received.” I opened a case regarding the missing box of books, delivered on June 27. I (wrongly) assumed that I would receive reimbursement for the missing items since I had provided box content details and had shown proof of delivery. I’ve received at least three variations of a canned response stating that they didn’t receive the items and had completed their physical investigation. Well, I already know that – and seller support will not address any of the additional concerns I’ve raised in our correspondence re: the case. I have also called seller support 2 or 3 times but am told that I need to respond to the case in writing. They are stonewalling me. I’ve been selling through FBA since 2012 and have never had an entire box of books go missing. I’ve never been treated this badly by seller support either. Any advice on how to escalate this case or what my next step should be?


#881

No thoughts on how to fix your problem, but I would suggest that going forward, you make each box its own shipment. That way, they are less likely to lose a whole box, while claiming that it was received.
Of course, they can still muck it up, but I think this at least gets it below box quantities.

Good luck.


#882

You can reopen your case and have that escalated to the FBA Leadership Team. Or email to jeff@ or tag a mod in here and hope they are able to assist…?
If you sent your inventory like you said and they deny receiving and reimbursing you, clearly this needs to be resolved.


#883

Yes, thanks. I will probably do that going forward. However, I have sent shipments with as many as 12 boxes in them and have never had a problem in the past.


#884

Thanks. I will try these options and post an update.


#885

Why 30 days?
I have an inbound shipment, where I paid for the inbound transportation, and amazon is refusing to refund the “inbound shipping charges”, which they never paid to any carrier for.

It’s much older than 30 days + almost 30 cases.


#886

I send in very small quantities to FBA compared to most sellers and I used to have almost zero issues. Starting in mid may of this year, almost every single shipment I have sent into the ABE8 NJ warehouse have been undercounted and over-counted in receiving. For some reason whoever is in charge of receiving the items keeps mixing up the sku count sent in separate shipments.

Basically they undercount the skus sent in one shipment and another box that is sent days later is over-counted by the exact number of units missing from the previous shipment.

I guess I should consider myself luckier than most in the sense that at least the units are still accounted for but I do not like the idea that it looks like I am the one miscounting quantities that I send in when this is not the case.

Exhibit A below…


#887

Here is another example…of Fulfillment center mixing up multiple separate shipments.


#888

PLEASE SIGN ME UP - Patch Brigade (updated seller name last year)

I posted about this in another post.

I seem to ALWAYS get something not accurate on every shipment. I don’t understand how they can mess it up and they still blame us and we have to take the loss. We ship all items in one box, but separate each sku in it’s own bag. We have small items, so we started shipping each sku in qty of 30 (the same as a sheet of labels with the ASINs). We literally count the items 5 times when packing and shipping.

  1. initial pick of items to send
  2. recount to print labels
  3. recount when putting in bag
  4. recount when applying labels (no labels left over or short, which means we were correct)
  5. lastly, we recount and put them in a ZIP LOC bag, with a pink paper in the bag showing the count.

Then when FBA receives it, they will say there was 28 of this sku, 29 of that sku, 26 of this sku, 29 of that sku. What is going on there, cmon. I couldn’t make it any easier for them.


#889

They loosing or stealing items in almost every my shipment. 9 times out of 10.


#890

Similar experiences lately. Made a single shipment (one box) a few weeks ago to CMH3. Box included two sets of identical books (same FNSKU) bound into 20-lbs packages each. UPS received the box and weighed it on receipt at 40.44 lbs. Amazon received the package from UPS, proceeded to take several weeks to process and reported only receiving one of the item.

One item weighs 20 lbs, shipment weighed 40 lbs. Seller [non-]Support has stonewalled me also with similar unethical tactics as described by others. And fees keep going up and up while service goes down.

Amazon is becoming more unreliable and harder to communicate with every month. This situation of the Amazon warehouse mis-handling Seller’s FBA inventory may have happened several times before, as it apparently has for others, but this case is one that is so clearly Amazon’s fault instead of mine, that I am livid about how Amazon simply rejects out of hand any possibility that they may have messed up.

Making gazillions of $$$ profit from fees and more fees and more fees is not enough for them. Now they think they need to ROB their Third-party Sellers of their inventory as well.

And about reimbursements: I laugh and then want to cry every time I see “The item was damaged in the fulfillment center. Amazon takes responsibility for this damage. No further action is required.” This used to be followed up with a reimbursement for the damaged (or lost) item, but that isn’t even happening now.

Somebody needs to stop sexting nude selfies and take care of their business before the employees destroy it.


#891

Same Problem I hear you loud and clear. FBA prepped upon receiving over a Month ago-Now All 750 units are “Missing”/and have been for over a month!
THEY DECIDE THEIR OWN TWEEKING OF POLICY-IM GETTING EXCUSES LIKE IVE NEVER SEEN-B.S.
What Now? Oh, They decided to Cancel the Reimbursement ID too!


#892

We Sellers have Rights, need legal action ASAP.


#893

Jeff@Amazon is that really ceo?
Thx for your opinion!


#894

Over 100 books missing in the last 2 months myself with the same results, no help. You are not alone. It it’s very clear by box weight and box content that the shipment was received however I’ve had no luck getting compensation even as they now also require “proof of ownership” which is a detailed receipt with name and isbn for each USED book lost. This seems like theft to me. Maybe if enough sellers complain someone will listen. I’ve lost sell over $2500 in books in only 2 months. I’m a small seller and this will put me under very fast if Amazon won’t even acknowledge the problem.


#895

I’m in the same boat. Seller support won’t listen to reason and logic – arguments re: box weights, etc. Oddly, they haven’t dinged me for having inbound performance errors, for having a discrepancy between the box contents I provided and what they actually received. It’s almost as if they know it’s their fault that they failed to receive and lost my inventory. Have you tried emailing Jeff? I thought I would do that as a last resort, after I’d exhausted all other possibilities.