First thank you for this post…they make you crazy thinking you are the only one with an issue and then they do not do the work to investigate rather they do a simple look, ignore facts and reply with an answer a 5 year old could make up. They use such confusing statements it is almost impossible to understand.
I have been fighting since Aug. 2018 … how nuts is that?
My first shipment to FBA i was asked to split the inventory into 3 locations. One received everything in perfect. the other two received only one unit per line and closed the ticket. (I assume so a manager could do good on a metric). each box had a label stating " Sold Separate" contains X # of line ___ ( all under the instructions of FBA team)
To make things difficult the policy is to not allow suppliers to file an issue for 21 days… in the mean time FBA . During that time the total box Qty was shipped to some customers when they purchased 1 unit…$40-$50 units!!!
Some 20 cases opened and reopened requesting visual count, weight and reconciliation to shipped orders all i get is a run around. I have even made 3 direct request to give this to the Jeff Team and each time i have been blown off with we did the look and find nothing wrong. I finally completed a full reconciliation (less the weight of boxes in their w/h… several hours of work… They need to find the product or pay me the more than $3000.00 of lost and mismanaged goods…
Has anyone found a resolve???