Petition to Jeff/Executive Team regarding FBA Issues


#894

Over 100 books missing in the last 2 months myself with the same results, no help. You are not alone. It it’s very clear by box weight and box content that the shipment was received however I’ve had no luck getting compensation even as they now also require “proof of ownership” which is a detailed receipt with name and isbn for each USED book lost. This seems like theft to me. Maybe if enough sellers complain someone will listen. I’ve lost sell over $2500 in books in only 2 months. I’m a small seller and this will put me under very fast if Amazon won’t even acknowledge the problem.


#895

I’m in the same boat. Seller support won’t listen to reason and logic – arguments re: box weights, etc. Oddly, they haven’t dinged me for having inbound performance errors, for having a discrepancy between the box contents I provided and what they actually received. It’s almost as if they know it’s their fault that they failed to receive and lost my inventory. Have you tried emailing Jeff? I thought I would do that as a last resort, after I’d exhausted all other possibilities.


#896

Used book seller here. Same problem. Now add “Proof of ownership” requirement! Please Help.
Amazon now requires detailed receipts for USED BOOKS before they will reimburse for lost (stolen) books. In 2 months over 100 books have been “missing and investigated”. Wtf? Since my software literally loads the shipment and box content as I pack each box myself (and take photos), I am 100% positive every item was shipped and delivered. So, How does a used book seller show Proof of Ownership” for used books bought in bulk? Customer Service is absolutely not interested in helping and it’s costing $1000’s.


#897

sign me up, I’ve lost a few shipments and I have some items that say there is inventory when there is not. It’s ridiculous how hard is it to count? Who is accountable for this? Seller Support doesn’t respond? This is more of a cover up than Epstein’s “suicide”.


#898

I had a one box shipment recently where half of it (4 units) went missing and I received the automatically investigated and was unable to reconcile. And another one box shipment where I made an error in the quantity I intended to send (sent 1 less than indicated in the shipping plan) and this one, where I screwed up, Amazon will allow me to submit an investigation. :thinking:


#899

This is supposed to be the executive seller relations team.


#900

Thanks-Or another robot right?
That d/c your account


#901

What I mean is, thx but wondering what would happen to account…D/C?


#902

Wow! That’s huge too, my sincerest thoughts about how aweful that is.
*Thank You for saying-you’re not alone, I know you’re right I see so many complaints here regarding missing-every day.
What’s up with that?? Does policy take precedence or Not!?


#903

Wonder…has anyone ever thought-if they get enough time-it’s ok, they just repurchase and fill?


#904

Were you able to get this resolved? Same thing happened to me with 2 separate shipments. Wondering if I should just move on. Thanks


#905

Seller support closed my case and banned me from further inquiry into the matter at the end of last week. Their response (or lack thereof) is pretty discouraging. However, I’ve drafted my email to Jeff and will send it off today. Will let you know how it goes.


#906

Thanks. Look forward to hearing about it and good luck.


#907

Any update on this being sent to Amazon management?

In the last 3 months, every single one of our FBA shipments have had some kind of errors. From being overweight (they aren’t), to being shorted (we count 3x), to sending too many (nope.) They just got another shipment where they counted 12 of the item… we only sent 6. Thats all we even had. Impossible we sent 12. They are also heavy, 12 in 1 box would have weighed about 60lbs. Thats a huge difference.

Q4 is going to be a mess.


#908

As for my case, I emailed Jeff@ one week ago. Still haven’t gotten a response, although I read on another thread that it sometimes takes three weeks to get a reply.


#909

I’d sign this just for the cpc approval process…
Useless Indian support…


#910

Just wanted to give you an update…My case was closed this morning by the executive team, and I am satisfied with the resolution. This was my first time emailing Jeff. It took about a week for the executive team to respond to my initial email to Jeff and an additional week and a half to investigate my case. Prior to that I had corresponded with seller support until they told me that they would ignore all future messages re: my case. Depending on the seriousness of the matter, I would recommend emailing Jeff once you’ve exhausted other options.


#911

That is great news, congratulations and thank you for the follow up. Such a hassle these days to get things sorted around here, but your experience gives me hope. I’m sure some of the lurkers will find this useful as well. Thanks again!


#912

They certinaly have scale errors or some thing problem with the scale. I stopped sending the boxes with more than 45 LB because, the moment i cross 45, their scale will show us as 50+ lb.


#913

1460 units lost here. Delivered two months ago. 5 pallets are sitting in a ghost trailer somewhere. About $18,000 in inventory. Countless other crazy issues. Weights, counts, stickers, lack of real support, placing our labels on unrelated products we don’t sell… How to you retrain employees how to count? You replace them. About 90 percent of our inbound shipments have issues. Its costing us ten of thousands of dollars. We are working to harden our defenses against the imploding FBA service. I don’t see this ending well.

We have implemented the following rules to help limit the damage.

No multi ASIN shipments.
All master cartons are limited to 48lbs
FNSKU labels only

Someone please put a stop to this madness.