Similar experiences lately. Made a single shipment (one box) a few weeks ago to CMH3. Box included two sets of identical books (same FNSKU) bound into 20-lbs packages each. UPS received the box and weighed it on receipt at 40.44 lbs. Amazon received the package from UPS, proceeded to take several weeks to process and reported only receiving one of the item.
One item weighs 20 lbs, shipment weighed 40 lbs. Seller [non-]Support has stonewalled me also with similar unethical tactics as described by others. And fees keep going up and up while service goes down.
Amazon is becoming more unreliable and harder to communicate with every month. This situation of the Amazon warehouse mis-handling Seller’s FBA inventory may have happened several times before, as it apparently has for others, but this case is one that is so clearly Amazon’s fault instead of mine, that I am livid about how Amazon simply rejects out of hand any possibility that they may have messed up.
Making gazillions of $$$ profit from fees and more fees and more fees is not enough for them. Now they think they need to ROB their Third-party Sellers of their inventory as well.
And about reimbursements: I laugh and then want to cry every time I see “The item was damaged in the fulfillment center. Amazon takes responsibility for this damage. No further action is required.” This used to be followed up with a reimbursement for the damaged (or lost) item, but that isn’t even happening now.
Somebody needs to stop sexting nude selfies and take care of their business before the employees destroy it.