you realize an order from may 31st with a defect would show up on the order defect rate on june 18th
This is a whole lot of fuss over a pretty simple concept. The ‘dates’ in question are the dates when the order defects would be counted.
In early April, we announced that we had paused account suspensions for order performance issues through May 15.
Would it be more clear if it had said “…suspensions for order performance issues dated through May 15”?
We know that the date range moves forward by one day each day. The earliest date of the range drops off and the newest date comes in.
So… when the date range changes from -
Mar 30 through May 30
to Mar 31 through May 31
If you see a new metrics ding, that means the ding occurred on an order from May 31.
That one would NOT be held against you
When the date range moves forward again to -
Apr 1 through Jun 1
If you see a new metrics ding, that means the ding occurred on an order from June 1.
That one WOULD be held against you
The date being used to decide if the ding is held against you or not is the date on which the ding occurred. Late shipment and cancellation rate use the “Order date”, I’m not sure if ODR uses a different date, it might.