We have been on fire with sales these past 8 weeks but when this happens (like at Xmas time) you realize how many customers try to scam you, try get stuff for free claiming defect, simply demanding a refund without return (with threats of neg feedback – which we never cave in to), shipping back a materially different item, claiming purchased by mistake but wanting not to be charged shipping feesto or from , getting back opened items claimed no longer needed, .Some have even used Covid-19 as an excuse not to ship items back (state is in lock-down, post office is closed (untrue) etc). We do impose restocking fees when we can (which also lends itself to neg feedback) and that fee most of the times only goes to cover the transaction fees and commission that Amazon still takes when customer returns for any reason. Returns for unwanted, mistake, inaccurate description or did not authorize result in a real out-of-pocket financial loss most of the time (but Amazon still gets it’s slice of the pie). Anyway – help should be given sellers for feedback issues…seems like I lost track here.a bit but sharing thoughts
A fair amount of time is spent addressing these customers, scammers or those wanting something for free with well crafted notes and if they don’t get what they want they leave neg feedback or contact Amazon customer support who is not trained and more than happy to open an A to Z claim, provide refunds without return so that they get a good rating for their willingness to try to help the customer. We sell in a number of product categories and if you sell mostly new books, DVD’s, CD’s etc – you are less likely to get bad feedback (many times unjustifiably) than other categories (such as toys and electronics). Amazon has done third-party sellers an injustice by simply refunding (especially without return) and has conditioned the Amazon buyer to expect refunds and keep an item (you wont find that anywhere else)
Since feedback impacts account health, please have someone trained to help with feedback removal as an automated program or bot looking for key works and instantly replying not eligible for feedback removal doesn’t work.