We had just 2 ODRs, both A-to-Z’s. One we represented as “customer never contacted us, but here are Amazon’s guidelines for customer-canceled orders, and we’d be happy to cancel their order if you tell them to follow them, as we have repeatedly told them to do in the only manner available to us for contacting the customer.” No contact, ever, from customer, and Amazon canceled the order for them and stuck us with the ODR. The other was simply opened and awarded without anyone contacting us, and by a miracle we got it scrubbed, eventually. Since we’ve taken most of our inventory offline, the 2nd ODR put us over 1%, and while they did not cancel our account, our buy box percentage went to 0%. Effectively taking us offline, but letting us come back on later. When we were back down to 1 ODR, we were able to win a few buy boxes (which allows us to advertise, i.e. contribute more money to Amazon’s award-winning customer support).
I realize that’s more words than you needed : ) , and no one else cares about one seller’s problems, but even Amazon’s most generous gestures (and there aren’t many) can come off as abusive once you factor in the rest of the dysfunction there. Basically, this announcement saves us a couple of hours of frustration trying to get our account unsuspended later, which is probably more than anything what this is all about (i.e. not having to hire more CSRs to deal with unsuspensions, and having plausible deniability for what must be rampant fraud and price-gouging in a crisis situation that Amazon doesn’t have the bandwidth to manage).