Hi

Case ID: 17441326611

ASIN: B0F1WWDNCM

I have contacted Amazon time and time again. My product Is a natural dog shampoo, I have been told I need Approval to sell my product however my product does not fit the criteria any of the reasons for needing approval. I have gone around in circles and yes I am still setting with an inactive product. I am happy to request approval if that is what I need to do but I am unable to get to that page that lists the documentation that is required. I have also been instructed to contact Brand Remedy which I have done and waiting for a response. Any advice would be much appreciated.

Amazon deactivate my account and ask me to submit new documents as ID and Bank Statement, but I submit the expired date documents, but when I try to submit the up-to-date documents i couldn't do that because there is no tab to click to submit the documents all I get is " Verification Failed

We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support."

Because the original ID card submitted did not match the appearance of the legal person after plastic surgery, our account was suspended. Multiple appeals and video verification arrangements followed, with the first video verification failing due to a failure to join on time. Verification was completed after rescheduling, but the verification failed because the new ID presented during video verification was inconsistent with the documents provided at registration. A second appeal was filed and a request was made for another opportunity for video verification, but no response has been received. The entire process was blocked several times by documentation issues and ultimately failed to pass verification. We ask for your help because we have not received any response after trying various other ways.

We hereby declare that we have always strictly complied with Amazon's rules and policies, and have always adhered to the principles of compliance, and have never engaged in any fraud or misconduct. We understand and respect the platform's strict requirements for authentication and have fully cooperated in providing the required materials and information.

The opportunity for video verification is critical to us, not only as a key step in proving identity and compliance, but also as the only way we can continue to provide great service to consumers on the Amazon platform. We sincerely hope that the Amazon team can understand our actual situation and give us a chance to re-verify the video. We fully understand that this is a standard security measure implemented by Amazon to ensure compliance and protect the integrity of the platform. We will cooperate fully to ensure that all necessary documents and information are provided to facilitate the successful completion of the verification process.

Hello,

I received a notification on March 6th that my product was removed from Amazon due to enrollment in the Transparency Program and failure to apply Transparency labels. As the brand owner of this product, I can confirm we never applied for the Transparency Program,someone enrolled my listings in the Transparency Program. During this period, I've sent two emails to the Transparency Program team but have received no response.Requesting officials to remove these two products from the Transparency program, asin are B077W1ZXSD,B06XWPSM6K @Seller_guPeMXBrBxqyU