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For the first time in 13 years that shipping through Amazon FBA they have lost an entire box of 150 pieces and are denying the reimbursement claiming it is our error. We can reconcile the discrepancy as on the drag down option but after a few weeks Amazon claimed

"Our research shows that the 150 units of XXXXXXX that you sent with shipment FBA18JQ25Z7B have arrived at our fulfillment center as an unexpected SKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."

However, there are no discrepancies and no errors in receiving as any problem types reported by FBA receiving. How can they state that it is our error when there are none present our communicated to us. I kept replying to the message stating that is impossible because there were no problems reported according to the Amazon guidelines that would suggest we had made any errors. Now they are just stating same cut and paste replies and telling me any further messages would not be responded too. This is incredibly frustrating because this is over 3k in inventory that they lost. First time they have denied me any reimbursement and making a false claim that is my error. How can I handle this or is there a legal team I can contact to resolve this?

Hello,

I am encountering a serious issue where my brand name has been tampered with, which has halted my sales management. We have been listing and selling this product for 5 years, with multiple variants under the parent ASIN. Now, one of these variants has had its brand name altered and has been separated from the rest. Seeing many others on the forum facing similar issues is deeply concerning! When might our other products be subjected to similar hijacking?

Amazon's policy should prohibit others from tampering with brands; why is this happening? Malicious brand tampering harms buyers who have been purchasing the product and sellers who have been complying with Amazon's regulations, and it also damages Amazon's corporate image.

Complaint ID: 16906741461

In the forum, I noticed that @Seller_guPeMXBrBxqyU or @Seller_t9kvdr2yixQej might be able to assist with this issue.

I would be very grateful if a solution to this problem could now be found.

Best regards,

Ada

Hello,

I have an Amazon seller account, and it was recently suspended for allegedly violating the multiple accounts policy. However, I believe this is a misunderstanding.

I have two separate sponsored advertising accounts linked to my seller account. These are not separate seller accounts but advertising accounts associated with the same seller account. When I reached out to the Amazon Ads Support Team, they confirmed that this setup does not violate Amazon's policies.

Despite this, my account was suspended. How should I proceed to resolve this issue? Has anyone experienced a similar situation or have any suggestions?

Thank you in advance for your help.

Recently, Amazon notified me that one of my products does not comply with their policies and, as a result, the item was blocked. They also initiated a refund process for all the products sold, totaling over $23,000 USD. The most concerning part is that they didn’t give me time to appeal the decision or resolve the issue before the charge was made. Although I have already submitted the requested documentation, Amazon’s review process takes 5 to 7 days, while the charges will be processed in just 2 days. This situation is leaving me in a very difficult position, as I have no way to prevent the charges or receive a timely response to resolve the issue. I am seeking support to have this unfair situation addressed and to be given the opportunity to appeal properly.

We have our Safe-T Claims denied for INR although we have bought the labels using Amazon Buy Shipping.

According to this article: https://sellercentral.amazon.com/help/hub/reference/G7KCD8BYQER79WWJ

We should have been protected of refunds made from CSBA if the shipping is purchased thru Amazon Buy Shipping and the customer claims INR

What good is Buy Shipping if Amazon will not comply..?

My inventory was reserved in inactive warehouses over two months, making my listing out of stock. I contacted the Amazon online team many many times, and every time I contacted them, they said they would contact the warehouse to transfer my inventory to the active warehouse and let me wait, after several days of waiting, my listing would have 2-5 stocks available for sale, when these stocks sold out, my listing became unavailable again, no one cares if my issue is fully resolved!!!

Inventory is reserved, listing is unavailable, a storage fee is charged, and a long-term storage fee is charged. Who is to blame for my loss?

I am trying to reactivate my account. I end up in a loop and can not add my driver license. How do I resolve?

Request for Review Removal – Fake Review

Dear Amazon Team,

cc: @Joey_Amazon

I am kindly requesting your assistance in reviewing and removing an irrelevant review posted under our product listing for the Resin Shed.

Review Details:

Rating: 1 Star

Content: My goodness this is the biggest piece of junk that I have ever bought I can not believe I sent even a $1 on this shed let alone $635 b.s

Arguments for removal:

1. Incorrect product review: Though the review refers to a resin shed, the customer never received any product from us. He placed an order but canceled it immediately, so the product he mentioned was not from us.

2. The bad review was fake and malicious, we also found he left a 1-star review for another seller. The reviews are not the verified purchase. We know that reviews without this label can also be helpful. But this would indicate that the buyer did not actually purchase the product from this ASIN. Maybe they may have purchased a similar product from another seller not us but left a review to the wrong Asin.

We reported the review via the "Report" button next to it however, the review is still visible on our listing.

To maintain the integrity of reviews on our listing and ensure accurate feedback for buyers, we kindly request the removal of this review.

Please let us now if any additional information is needed to assist with this matter.

Thank you for your attention and assistance.

Best regards,