Owed money from amazon
We have been trying since January 14, 2021 to receive the monies that is owed from a previous Seller Account. We received an email through the system stating they show the money owed, but never sent the money to our account. We have opened over 50 cases and no one from the payments-funds@amazon.com and payments-guarantee-reply@amazon.com
WHO is in charge of the personnel or PERSON that cannot be reached by phone and owes small business money and can never be reached nor do they ever respond to the emails provided by Seller Support that is always a canned answer?
HELP any suggestions.
Seller_QcJcgjn9q1zh5
Your suspension letter should tell you what you need to do to get funds released.
Seller_fGluy2Rns9Cfx
Depending on the reason for the suspension, you may never be paid.
Seller_Mp4X7gzxDwQJG
The account is still active and there answer was to open a new account back in February.
Seller_Mp4X7gzxDwQJG
Hello from Amazon Selling Partner Support,
Thank you for bringing this to our attention we understand that your concern is regarding Payment
In line with your concern, please be advised that we have conducted an investigation and I have confirmed that Transfer of $X,XXX.XX scheduled to initiate on 5/11/2021 under email address: old Account
Transfer of $XXXX.XX scheduled to initiate on 5/11/2021 under selling account with email address: NEW Account
Seller_Mp4X7gzxDwQJG
Who is in charge of the payment division and WHY do they HIDE ?
Seller_Mp4X7gzxDwQJG
Months go by and we cannot regain access to our old account. It was set up by an individual that no longer works for our company and now we are locked out. We are trying to report the issues on our new account and we get that same response from Seller Support. They have our money why can’t they mail a check it has been 7 months, ITS ROBBERY. The owner is the same and all the corporate information.
Their Payment department is never available to Amazon Seller Support. No Phone No response.
DO you think they will keep the money and continue to ignore us ?
Seller_Mp4X7gzxDwQJG
All our accounts are in GOOD STANDING and the first account that is locked out from us has a balance due to us and NO ONE FROM AMAZON CAN HELP US !!
Seller_Mp4X7gzxDwQJG
We have been a Seller since 2007 and they do not care about third party sellers this is apparent
Seller_kTrS71F45z2Ns
Why you will buy a account with Arrears ， Is that means if we buy a active account , it need be carefull like that
