we are registered as "I want to offer Free Returns for none of my items"

however some of our items are still listed by Amazon as Free Returns.

we understand clothing items can be exempt for free returns, but our items are not clothing.

we spent 3 hours chatting with Seller Support and they provided zero assistance.

here is an example B00VVZBPH0 of item Amazon lists as Free Returns which should not be.

can a mod please advise how do we get our Free Returns removed from a listing where it is listed by Amazon in error?

thankyou

I am extremely frustrated with the handling of my Missing Items from Inbound case. After a three-month wait, I was asked to resubmit documentation that I had already provided – over 20 pages for multiple ASINs.

To my dismay, the response I received was a generic, dismissive message stating that my claim didn't meet their requirements and that the case was closed. They offered no specific information about what requirements were not met.

This is unacceptable. I am willing to provide any additional documentation needed for specific ASINs, but I expect reimbursement for those ASINs where I have already submitted the requested documentation.

One glaring example: I shipped a box containing 34 units of one ASIN. They initially marked it as 0 received, only to later find 1 unit in their warehouse. This demonstrates a clear lack of accountability and inventory control.

I'm now left wondering if my 'missing' inventory will mysteriously reappear on WOOT, since it seems they have trouble accurately tracking items.

This situation has been incredibly frustrating and time-consuming. I need this issue escalated immediately.

Hello

Amazon has requested invoices and proof of purchase for certain items we sell. We have carefully provided exactly what was asked for, ensuring that

Invoices from authorized suppliers and distributors

Documents contained all necessary details (supplier name, address, order details, purchase quantities, etc)

The invoices were recent and matched the items in questions

Despite meeting all of the Amazon’s stated requirements, they still rejected the invoices. No one has provided any specific feedback on what is wrong with my invoices. Just generic email responses. Tried reaching out to seller support but no one seems to understand what is going on because all my listings are still active. Was not given a Case ID. Just looking for a little clarification so I can continue selling these products on Amazon.

Hi y'all.

A month ago i noticed that Amazon Mexico deposit X amount in my bank account. I contacted my bank and they told me it was for something i sold in Mexico. How did this happen? I didnt know that i had an account (or whatever they call) in Mexico and Canada too.

I read something online about how to change the status from active to inactive but then there was this message:

Note: Any applicable monthly subscription fees will continue to be charged, even if the fees are due while your listings are inactive. If you don’t want to be charged a monthly subscription fee, you can choose to downgrade your account from a Professional selling plan to an Individual selling plan.

Is that right? Sometimes i feel like amazon wants you to fail and give up. just when you think you've got all figured out, Amazon throws you a curveball.

I dont know how amazon works on the old accounts but for me, a beginner, it feels like going to war everyday.

Thank you!