Notification of Product Removal by Amazon Product Safety
We received an email stating a product had been removed due to ‘reported safety concerns’. We have not heard of any issues from any customers, and the most recent return on this item was 130 days ago. We have a handful of very similar items (different models) which are all still active.
Is there any way to find out what triggered this? Has anyone had their product reinstated without going through Amazon’s crazy expensive lab testing?
Email from Amazon:
Dear Seller,
We are currently removing all listings for some product(s) you have offered for sale on Amazon.com because of reported safety concerns.
Please note that you will not be penalized for the first-time cancellation of these listings. However, we prohibit re-listing products on Amazon.com once it is brought to your attention that sales of those products are not permitted.
You should not ship any pending customer orders for this product yourself.
If you would like to appeal this decision, please submit relevant product safety testing documentation and certification from an accredited independent testing laboratory to Seller Support.
If you do not want to appeal this decision and you are a Fulfillment by Amazon (FBA) seller, please make arrangements to remove your FBA inventory from our fulfillment centers.
Thank you for your attention to this matter.
Regards,
Product Safety Team
Seller_8Wfpcf6cHQaPy
The bots can be slow to act on complaints. We have seen listings removed, wherein the seller has not sold any for years, but as the bots, become more fine-tuned, are picking complaints up, from ages ago.
Depending upon how many units are still in stock and considering, you have similar items listed, you may be better offer recalling the current units, if you are FBA.
If the units are electric, I think, do not know, for sure, they may need UL approval.
Seller_5FWBUUkATWLot
Thanks for the reply!
It is an electric unit. We import the product line from Germany, so there is no UL approval. We did get the certificates for the testing it has passed in Germany, and are going to submit those. I’m not super hopeful that it will work, but you never know.
We’re not FBA, all merchant fulfilled. We have other avenues to sell, but would prefer not to have one avenue cut off.
