Running into the most frustrating situation that is now going on for almost a month and costing us thousands in sales. The promotions being run on our listings are no longer displaying and our product is drifting further away from the front page after spending thousands of dollars to promote it to the front pages. After investigations we noticed the advertisement campaign status for our products is “Not in buy box” which means that the promotion will not run. However we dominated the buy box for months and currently own the buy box now. What is more our seller central dashboard agrees with the campaign status, showing another seller owning the buy box. Go to the listing page and there we are winning the buy box. How can the advertisement campaign and inventory dashboard both be wrong??
We contacted Support and they refreshed the listing numerous times. One of the refreshes worked and our sales came back. A few hours later sales stopped and we were back in the same boat; ad status - Not in buy box, inventory shows losing buy box, listing page shows us winning the buy box. We created a new advertising campaign but the problem persists.
Any ideas how to combat this? Support, after more than a week of follow up, is now forwarding the case to a “specialist”. Seems like there is some hack we can perform on our end to get the advertising campaign to reflect what the listing page shows, we are the buy box winner. BTW we sell SFP and all of these issues started when Seller Performance revoked our SFP privilege, reviewed our response, and restored our privileges a week later.