We have not been paid by Amazon for the past 4 months (entering the 5th month soon)
Here is our situation:
-We have had sales and every month the balance increases but it does not disburse to our account
-Have called seller support and we get the generic answer of “there needs to be a balance present in case there are any returns”
-After the 3 month of not getting paid we escalated the problem since we wanted to get paid for orders shipped 3 months ago. Seller support did not know which team to escalate it to.
-Then we get a generic email saying we dont know which orders need to be released but we will manually check, and our ticket got closed without a resolution.
So the conclusion is: it is not the balance required for returns as our balance keeps increasing. But other than that we do not know why we are not getting paid.
Has anyone of you experienced this issue before?